9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1321-1330 out of 2962
AC
Ana Castellanos
05/28/20
the best software for a high call volume!
the best software to take calls, monitor and even get reports all in one!!
HG
Hernan G
05/25/20
Hernan G.
Hernan G.Talkdesk is such a great software to provide the best customer service experience by getting different communication channels so the custmers can choose the easiest option for them, voice or text.Besides you can categorize every request in order to build the best reports to better understands customer needs and after that you will have the option to automate some of your processes.Definitely a great tool.
SK
Sreeveni K
05/20/20
"Head of Business Systems and Operations"
What do you like best about Talkdesk? Talkdesk tool is easy to deploy ,integrate and train the users easily to start using the system.The best part of Talkdesk is the Reporting functionality which helps the leaders to view the calls and take better insights. Compared to other CRI tools it is easy to setup and change the voice mails anytime by an Admin .
MD
Michele D
05/20/20
"Quite good, despite some small issues"
What do you like best about Talkdesk? Nice to have abandoned the traditional smartphone, in favour of the softphone, which is much more comfortable when working.
AG
amanda gerlinger
05/20/20
Great app for a big Sales Team
We love to use Talkdesk because we can call all our makets without any problems. For the market managers of our companies it is really useful to track performance of the agents or to use it as a training tool for new agents.
LL
Leire Laboreo
05/19/20
good tool for communication in a work…
good tool for communication in a work ambience
KB
Kenley Barry
05/19/20
Manual calls are now the thing of the past…
Manual calls are now the thing of the past for my team now. We can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world! I love the fact Talkdesk provided a free trial period that allowed my team and myself to see how useful it could be to our organization. The bar was set so high with Talkdesk that we felt it was in our best interest to keep using it long term.You cant beat the ability to easily connect with my ...
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RT
Rafael Trujillo
05/19/20
User-friendly and easy to use
We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use caseRafael Trujillo
E
EMJ
05/18/20
Easy of Convenience
Easy of ConvenienceThe best part for me is that I was doing not only live and recorded call reviews, but also reporting based off of daily call volumes. Talkdesk is definitely one of the easiest platforms in delivering real-time data.
AU
Anonymous User
05/18/20
"easy, functional and intuitive!"
What do you like best about Talkdesk? super easy tool, functional and intuitive! What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].