9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1311-1320 out of 2962
JC
Jeff C
06/09/20
"Effective, easy to deploy, cost effective Call Center Solution"
What do you like best about Talkdesk? The one key upside of utilizing Talkdesk was the ability to enable and monitor both on-premise and remote Call Center team member. The ability to work from anywhere as enabled the company to add resources when needed and be able to properly train and monitor Call Center team members.
HH
Hanson H
06/09/20
"Great support, great tool"
What do you like best about Talkdesk? The live reporting and the ability to direct callers with the call back feature is great. We're able to track our calls more accurately and with more control.
PR
PJ Rea
06/09/20
Excellent platform for connecting with customers
Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone, chat and email.It provides well developed tools to monitor performance and deep integration across the various apps.The cloud based approach allows colleagues to work remotely and connect across all of our sites easily and has helped during the current COVID-19 pandemic.
AU
Anonymous User
06/09/20
"Call Center Efficiency"
What do you like best about Talkdesk? Capable to use multiple locations and easy access. What do you dislike about Talkdesk?
AU
Anonymous User
06/09/20
"Good application for our business model"
What do you like best about Talkdesk? the dialing features through Sales Force What do you dislike about Talkdesk?
AS
Alex S
06/09/20
"Financial Services"
What do you like best about Talkdesk? I love that Talkdesk automatically populates a new case through Salesforce. This helps me keep my call organized and makes it a very seamless process. I also like that you can create the contact that way when they call in you know for the most part who you are speaking with. It is also helpful that if a person has called in previously it lets you know and you can easily click on the cloud to bring you to Salesforce. I also like that you can copy and ...
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AU
Anonymous User
06/09/20
"Talkdesk Review"
What do you like best about Talkdesk? I like that we are able to integrate Textline into the service What do you dislike about Talkdesk?
JR
Jesus R
06/07/20
"Amazing Software"
What do you like best about Talkdesk? It's amazing to track all the calls and speak to my customers What do you dislike about Talkdesk?
JC
Juanma Cabanes
06/05/20
Talkdesk is very flexible and helps the…
Talkdesk is very flexible and helps the business to manage high volume of calls pretty good.
LH
Laura H
05/29/20
Talkdesk is an excellent program...
Talkdesk is an excellent program for us. It is easy and fast to us. Talkdesk never gave me problems of any kind. It is very intuitive to use. Laura H
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].