9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1291-1300 out of 2962
RH
Ros H
06/12/20
"Sync with Salesforce is priceless"
What do you like best about Talkdesk? Talkdesk is so great at managing both outbound and inbound calls. We have the confidence of knowing that calls will be logged in Salesforce, which allows us to track customer history and give all customer-facing teams visibility over interactions.
RM
Rebbecca M
06/12/20
"My experience has been great so far. "
What do you like best about Talkdesk? Numbers are easy to find also easy to use, the site is very easy to work and it makes our jobs alot easier. What do you dislike about Talkdesk?
AU
Anonymous User
06/12/20
"Been using talkdesk for 5 years"
What do you like best about Talkdesk? I enjoy the mobile app. It makes it convenient when I'm away from my desk to be able to still receive phone calls. What do you dislike about Talkdesk?
AU
Anonymous User
06/12/20
"Extremely simple and scalable customer service solution"
What do you like best about Talkdesk? Extremely easy to get set up and begin using. Voice quality is very good. What do you dislike about Talkdesk?
MC
Malena C
06/12/20
"Great Call Center tool"
What do you like best about Talkdesk? Real efficient tool, simple to manage. You can modify and create your own filters, groups and adapt to your needs. What do you dislike about Talkdesk?
WF
Will F
06/12/20
"Fantastic Service - Will F"
What do you like best about Talkdesk? The ease of use and simplicity of how easy TalkDesk is makes it the go to piece of software for anyone who needs to speak with clients on a daily basis in a fast-paced call center environment.
AR
Alex R
06/12/20
"Lightweight and gets things done"
What do you like best about Talkdesk? I use the callbar all day and it's nice because it's never in the way or slows things down. I can communicate and keep doing things on the computer with no issues. It's also nice to say the hour to hour breakdown on the reporting as well as live agents.
M
Malena
06/11/20
Easy and efficient
Talkdesk is great to have different groups, you can filter and choose the country or the type of call that you want receive.Also Talkdesk has the option to modify the different reasons call, make your work easier.
BL
Brandon L
06/11/20
"Unreliable product. Not as robust as we thought it was based on how it was pitched."
What do you like best about Talkdesk? Salesforce is integrated pretty well - not many issues there. What do you dislike about Talkdesk?
BL
Brandon L
06/11/20
"Unreliable product. Not as robust as we thought it was based on how it was pitched."
What do you like best about Talkdesk? Salesforce is integrated pretty well - not many issues there. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].