9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1261-1270 out of 2962
CC
Customer Chris
07/22/20
You could do better
There are much better options for a VoIP application, there are much worse options for a VoIP application. Talkdesk got plenty of hype by being called a "unicorn" company but has yet to really deserve that. The support is mediocre, the service itself is mediocre, the integrations are mediocre, the UI is consistently broken, basically everything about it is mediocre. Now the caveat is that yes this does work, it is extremely easy to implement (it's saving grace) and the recent implementation ...
Read more
H
Haubert
07/22/20
TalkDesk is great phone apps, improvement needed
TalkDesk is great phone apps, however, it took them ages to fix their integration issue with Zendesk.The other this is, there is no way for me to access our contact list directly from the CallBar app.
C
Customer
07/22/20
I don't like how you are not able to…
I don't like how you are not able to anchor the call bar so it doesn't overlap with your work. There are too many screens you need to have open to use the application.
CC
Customer Chris
07/22/20
You could do better
There are much better options for a VoIP application, there are much worse options for a VoIP application. Talkdesk got plenty of hype by being called a "unicorn" company but has yet to really deserve that. The support is mediocre, the service itself is mediocre, the integrations are mediocre, the UI is consistently broken, basically everything about it is mediocre. Now the caveat is that yes this does work, it is extremely easy to implement (it's saving grace) and the recent implementation ...
Read more
H
Haubert
07/22/20
TalkDesk is great phone apps, improvement needed
TalkDesk is great phone apps, however, it took them ages to fix their integration issue with Zendesk.The other this is, there is no way for me to access our contact list directly from the CallBar app.
C
Customer
07/22/20
I don't like how you are not able to…
I don't like how you are not able to anchor the call bar so it doesn't overlap with your work. There are too many screens you need to have open to use the application.
RG
Raquel G
07/22/20
The system is great and it has lots of…
The system is great and it has lots of wonderful features that have enabled us to be more efficient and thorough. However, not having a training guide or online help makes it very difficult to learn (the tutorials are good but they do not connect the dots and every time you want to view one to obtain answers you have to register and if you are not a visual learner you are out of luck). Additionally the onboarding training was not catered to how we are using the system and did not go over ...
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AO
Andrew O
07/22/20
Straight-forward platform
Straight-forward platform
RV
Richard V
07/22/20
"Talkdesk Review"
What do you like best about Talkdesk? Live Calls display and ability to control delegations for Real Time Reporting What do you dislike about Talkdesk?
AE
Alli E
07/22/20
Easy to use and a quick turnaround on…
Easy to use and a quick turnaround on downloading recordings for customer quality assurance. I've used this for over a year now and haven't experienced any hiccups or flaws.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].