9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1251-1260 out of 2962
AU
Anonymous User
07/22/20
"There's loads of information to be gleaned!"
What do you like best about Talkdesk? I like that we can search any form of information gathered from a customer and review past communications. What do you dislike about Talkdesk?
AU
Anonymous User
07/22/20
"Smooth experience!"
What do you like best about Talkdesk? How fast the sing in process is, you are logged in in seconds. What do you dislike about Talkdesk?
AC
Amy C
07/22/20
Talkdesk has made it very easy for us…
Talkdesk has made it very easy for us to transition our reps from in-office to at-home. Very user friendly.
AL
Anna L
07/22/20
Talkdesk is awesome!
I've had a really good experience with Talkdesk in my 2 years of using it. I love how easy it is to navigate and the reporting isn't too complex. I would recommend it to anyone and everyone.
MD
Mark de Gruiter
07/22/20
Easy to use set up and implementation
Easy to use set up and implementation. They have a great onboarding team that helps with everything you need to set up and use their software.
MB
Michael B
07/22/20
Good Quality and Good Integrations
After using other VOIP softphones at our company, we switched to Talkdesk. Talkdesk has much better quality overall and very few issues over time (only minor inconveniences to our process, no actual service disruptions where Talkdesk was completely down). Additionally, it works very well with Salesforce for us. It did take a bit of setup for us to do, but definitely has most if not all of the functionality we were really looking for.
A
Ang
07/22/20
Great system
This is the first and only phone software I have used to connect with clients but I have no complaints. 9/10 times the connection is great. It is very easy to use and navigate.
BK
Bridget K
07/22/20
Talkdesk is very reliable
Talkdesk is very reliable, have never had an issue with it. Any time I've needed help, their Support team has assisted promptly.
PB
Paul B
07/22/20
No problems in 4 years of use!
Our small business uses Talkdesk for all of our phone needs, including customer service, orders, and sales calls. We have not experienced any technical issues or outages in the four years we have been using the service. We like that it integrates with HelpScout to automatically import customer emails, as well as ticket creation for all incoming calls.Voicemails are accessible, and the Slack integration lets us know when calls are in queue. Overall, I have been very happy with the service. ...
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A
Austin
07/22/20
The user interface is clunky...
The user interface is clunky and the call quality is variable. Talkdesk relies on internet bandwidth, but zoom has a more consistent quality connection for me on video than Talkdesk that’s just audio. Logging calls is clunky.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].