9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1241-1250 out of 2962
S
Samantha
07/23/20
Overall it is good for me the hardest…
Overall it is good for me the hardest two parts are:1. Transfering to another remote team member2. When a person has an extension the keypad doesn't seem to connect with the company land line which is frustrating.
AU
Anonymous User
07/23/20
"Talkdesk mobile app"
What do you like best about Talkdesk? I really like how I can take and answer calls from the app. It's been very convenient with this pandemic (COVID-19) and working from home.
AU
Anonymous User
07/23/20
"Great software"
What do you like best about Talkdesk? It is super easy to use! Super simplified! User friendly. Not many dropped calls. Easy to trouble shoot. Quick and efficient way to stay connected with clients. Syncs with Salesforce which is a huge plus.
RS
Rachel Sc
07/23/20
Our dream phone partner!
We have been working with Talkdesk for around 18 months now, and are delighted with their service and the product. Their support team are super responsive every time you have a question, and have been great in assisting us with some custom configurations on our account. It was very easy to integrate Talkdesk with our existing systems, which means our agents find it easier than ever to solve phone queries. We also love the very customisable IVR, and the recent updates to the reporting ...
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T
Timothy
07/22/20
It just works
It just works. Plan and Simple. The UI is easy to use, the service rarely (if ever) goes down, and the customer service team behind the scenes is second to none!
P
Paul
07/22/20
Talkdesk Mobile App
I downloaded the mobile app and have been impressed with the convenience of being able to make and take calls from my cell phone. If you have Talkdesk but don't have the mobile app, download it and try it out.
ME
Mahmoud Elbanhawi
07/22/20
Talkdesk is a reliable solution
Talkdesk is a reliable solution for voice that support tool integration. Their Service desk is quicik and efficient.
TP
Tyler P
07/22/20
The system is very easy to use
The system is very easy to use, easy to setup, and easy to manage.There are some small issues with no longer having a native Chrome app, but that isn't on Talkdesk, that is on Google Chrome for depreciating apps like that.The reporting features are already there and are easy to use.
GR
Gerardo R
07/22/20
Easy to Use, Easy to Implement & As Complex as You Need It
TalkDesk has been by far the most comprehensive as well as the easiest tool to implement of all the Technical Support Tools I've had to implement over the course of a decade. We use the Tool to manage multiple phones as well as in multiple regions. It's integration with email and out ticketing system makes management of the tool just a completely automated process. We couldn't ask for a better tool to manage our calls.
L
Lindsay
07/22/20
Talk desk is the best
Talk desk is the best. It has made communication and just everything in general just easier, faster. Everything is always correct and the most up to date. It has for sure helped our business to be so successful.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].