9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1231-1240 out of 2962
JU
Jenny U
07/24/20
"So easy to use"
What do you like best about Talkdesk? That you can use it from anywhere (with wifi) What do you dislike about Talkdesk?
A
Angela
07/24/20
I use talkdesk for patient care
I use talkdesk for patient care. Overall, I believe it is a great tool. Connection is pretty solid, I don't generally disconnect from patients unless it's an internet issue, quality of sound is good, it's easy to use, and it does a good job logging my calls. I wish it had a text function so that I could send or receive texts with my patients. That's my only criticism.
PL
Patrick L
07/24/20
patrick L says great.
patrick L says great.
TW
Taylor W
07/24/20
Extremely easy to use for our team
Extremely easy to use for our team. Voice quality is great even after we moved 100% remote and had to rely on individual home internet/routers. Would absolutely recommend.
AD
Andrew D
07/24/20
Overall Talkdesk is a great product…
Overall Talkdesk is a great product that works efficiently and has a solid, fairly intuitive user experience. There are some issues if your organization seeks to customize to a great degree because some more advanced options are locked down or need to be changed by support personnel, but overall Talkdesk accomplishes what it's meant to do very effectively.
TW
Tedd W
07/24/20
Talkdesk is an all-in-one contact…
Talkdesk is an all-in-one contact center solution. Using it, we're able to manage inbound and outbound calls plus track performance metrics. Talkdesk is absolutely critical to our company's day-to-day operations!
J
Jenny
07/23/20
Great service
Easy to use anywhere, all you need is Wi-Fi. So much more convenient than having a desk number and mobile number
CL
Christine L
07/23/20
Reliable Software
Our company has been using Talkdesk for more than four years. It has been very reliable throughout this time, allowing our teams to focus on servicing our customers even through our busy seasons.
C
Customer
07/23/20
good metric tracking and reporting
good metric tracking and reporting
AB
Aron B
07/23/20
I love how easy it is to set up
I love how easy it is to set up. Our new hires can be onboarded in minutes.One con is it sometimes lags.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].