9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1221-1230 out of 2962
SA
Sue Ackerman
07/27/20
Talkdesk has their business down to a science
Talkdesk is one of the most professional, well-organized businesses with whom we work. From their training platform to their support and the overall ease of use of this product, we have been very satisfied.
DS
Daria Singh
07/27/20
I use Talkdesk daily and i think that…
I use Talkdesk daily and i think that it's pretty great communication tool. It's straightforward and easy to use.
VF
Vaja F
07/27/20
Very satisfied!
Changing from a different software to Talkdesk made many things much easier for my team and me. Especially features like listening to a live call, or transferring it to another agent, benefits our workflow immensely. The possibility of leaving notes on a number helps us to quickly prepare of what's to come when answering a call. Our team is using this especially for more complex queries and complicated customers who are likely to return.Would highly recommend Talkdesk!
DD
David Dye
07/27/20
Distributed VOIP that Simply Works
Talkdesk is a simple, intuitive way to connect staff regardless of physical location. The service is seamless to the caller and lets us get our work done without needing to be tied to a physical location.
SA
Scrobanita A
07/27/20
Talkdesk makes managing calls easier
Talkdesk is a straightforward, easy to use tool when it comes to segregating calls in categories such as language group, type of call (i.e. customer experience versus security) etc., helping therefore distribute the load between agents. It also helps put a hierarchy when it comes to who gets the call first (frontline versus experienced). It makes it easy to manage your team, and you can also obtain statistics for each agent when there is a specific SLA to be met. It also easily integrates ...
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TN
Tiffany Nogoy
07/27/20
I love Talkdesk
I love Talkdesk! I've used it at my company for almost 3 years and it's great. Intuitive with lots of reporting options to help our team meet our goals
PA
Pantelis A
07/27/20
Reliable and Easy!
We've used Talkdesk for years in our customer service department. They love it!
P
Packlink
07/27/20
Very good tool
Very good tool. We have a big call volume and talkdesk help us to priorize the calls and monitor efficiently the productivity of the agents.I recommend
J
Joy
07/26/20
Not bad
Not bad, but not impressed my either regarding the quality of the phone, sometimes not very stable.
BJ
Bryan J
07/24/20
Makes Call Reporting a Breeze
Talkdesk has been such a vital tool for our team and our clients! The call features are easy to use while on the phone with a client, and as an Admin, reporting couldn't be easier! Quickly find call recording, see team metrics, change a user's status, and more! I would highly recommend this system!+
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].