9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1201-1210 out of 2962
KP
Kelly P
07/28/20
Always fantastic customer service and…
Always fantastic customer service and reliable product.
EA
Elly Ann Faith
07/28/20
Helps provide a better service.
I would highly recommend Talkdesk to any customer service team. Being able to add a caller ID, caller notes, monitor and transfer calls has meant that when our customers call, they do not need speak to a different agent each time or repeat themselves. It saves our team a lot of time and allows us to provide a better service. 10/10!
LD
Laura Duran
07/28/20
I have been experiencing sound and…
I have been experiencing sound and lagging issues.
ZF
Zenah Frield
07/28/20
TalkDesk Review
TalkDesk is decent for the most part. The trouble I run into is that the app will freeze a lot, especially during calls. That turns into having to restart the app!
AP
Adam Pike
07/28/20
Excellent platform
Excellent platform, easily scaleable and reliable
LD
Lacy Dicks
07/27/20
Great product
Very easy to use, great call quality, no issues so far! Lacy D.
J
Jenny
07/27/20
Much better than other services we've…
Much better than other services we've used, there are always going to be minor blips, but the training, interface and sandbox are all fantastic, and the customer service has always been attentive.
VG
Victor Guerrero
07/27/20
I use it daily
Easy to use for outreach and calls between teams. Straight forward layout and pretty clear calls.
L
LD
07/27/20
Very happy with TalkDesk
Very happy with TalkDesk. User friendly and the transcripts come in very handy. Easy to use for tech-challenged like myself. Thanks, Talkdesk!- Lauren D.
RA
Rob Allessi
07/27/20
Solid product
Talkdesks automation and workflows are wonderful, making set up and management relatively easy. One thing to be cautious about is overestimating the number of minutes you may need as any unused credits associated with those minutes are non-refundable.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].