9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
Add to compare
Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
Filter results
Sort by :
Showing 1191-1200 out of 2962
A(
Alexandra (A.K.)
07/30/20
It has been over 3 years that I have…
It has been over 3 years that I have used Talkdesk for work (in customer care) and have yet to be disappointed by their service. The reporting platform allows me to monitor my employees status' and our inbound call volume. Calls are clear for the most part (having only dropped a handful of times due to technical glitches). The only minor critique I could think of is the new update of "Explore" as I find it difficult to research our department's stats (sentiment, service level, average wait ...
Read more
AR
Allison R-H
07/30/20
Solid calling application, good integration
We use Talkdesk to take calls coming in to our support desk. It integrates easily with our ticketing system Zendesk and allows us to keep all communications in one system. It has all the calling features we need such as multiple incoming call numbers, custom greetings and hold messages, call conferencing, call forwarding, and warm transfer. The customer service is responsive and helpful. All around, I would recommend it.
JJ
John Joseph
07/30/20
User friendly and easy to use
User friendly and easy to use
KK
Kerri K
07/29/20
TalkDesk is a serious leg up!
TalkDesk is a serious leg up from their competitors, and we are glad we switched! My only issue is that I would love to be able to place a client on hold first, rather than jumping right to a transfer. Instead, we have to mute the client first if we have to look into the account before placing them in a transfer. It leaves them confused being unable to hear anything and then after an amount of time, the hold music starts.
JN
Jonathan N
07/29/20
It is a great tool that allows our help…
It is a great tool that allows our help desk to run efficiently.
AT
Ana T
07/29/20
Talkdesk is very convenient!
Talkdesk is the most convenient call system there is. Calls even when gone unanswered can be search, the recording quality is amazing, the callbar is very simple to use. Talkdesk integrates with other program with zero interruptions or lack in quality. I would recommend Talkdesk to any business looking to increase their productivity.
C
Customer
07/29/20
Very intuitive and clean site
Very intuitive and clean site. The set up is very quick as well!
KK
Kerri K
07/29/20
TalkDesk is a serious leg up!
TalkDesk is a serious leg up from their competitors, and we are glad we switched! My only issue is that I would love to be able to place a client on hold first, rather than jumping right to a transfer. Instead, we have to mute the client first if we have to look into the account before placing them in a transfer. It leaves them confused being unable to hear anything and then after an amount of time, the hold music starts.
NJ
Nina Jones
07/28/20
I've experienced a lot of lagging & static
I've experienced a lot of lagging, static and crackling sounds during calls. Also, constant fetching which blocks important information I need for the call.
H
HajarahZ
07/28/20
Talkdesk Review
Easy to add new numbers into favorites which makes transferring a breeze! Also, great quality of calls and only have dropped calls or issues if the internet connection slows down.
Free vendor scorecard
Evaluate TalkDesk objectively with the call center software scorecard
A weighted call center software vendor scorecard to score TalkDesk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].