9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
Add to compare
Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
Filter results
Sort by :
Showing 1161-1170 out of 2962
SB
Sarah Brookings
07/31/20
The sales rep lied ...
The sales rep lied about necessary functionality in the sales process - in writing. So, after spending thousands of dollars, we never implemented. They went unresponsive when asked about a refund. We then emailed to say we were canceling the service. They responded that it had been canceled, but then tried to auto-renew our unimplemented system and contract the next year.
CS
Curve Securities
07/31/20
Good but 15 secs for an unanswered call to be moved to next agent is too long!
The system is good but a minimum of 15 seconds for an unanswered call to move to the next agent is causing us major problems. Surely the minimum can be changed to say 5 seconds and then all organisations have the flexibility to set the delay to what they want?
SJ
Sally J
07/31/20
Great solution for teleworking
Great solution for teleworking, especially remotely.
SM
Shai M
07/31/20
I have used Talkdesk for the past year…
I have used Talkdesk for the past year and I really like it. I really like the fact that all of ours calls are recorded. I can go back and listen to verify what was actually said to a customer or a vendor. It also seems to stand up pretty good when we have bad weather. I was a little concerned about working from home and how the talk desk would be affected when we have inclement weather. I have had some issues, but not very many.
B
Bert
07/31/20
Good features
Good features, easy to use and to integrate. However, the pricing can be steep compared to other competitor like LiveOps. The price difference can be significant depending on the usage.
C
Customer
07/31/20
Good System
Overall it is a good system. Has a lot of features and capabilities to be flexible. This has been a good system for us since we had to start working at home more.
T
Timothy
07/31/20
Talkdesk has great features to manage…
Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna
JB
Jason B
07/31/20
Serves its purpose
TalkDesk is a pretty good tool but is nothing to brag about. It does its job. I am sure there are better alternatives, some of which don't have as many technical issues such as dropped calls or call timeouts due to software glitches.The thing I like the most about TalkDesk is its minimalistic aspect via the use of its Callbar app. It makes it really easy to use and also being able to monitor all calls via the Dashboard is a great utility for helping manage department-wide call responsiveness.
F
Felippe
07/31/20
Excellent product support
Excellent product support. The features on the product are really good. A big plus is that Talkdesk integrates with ServiceNow
AR
Alejandro Ramirez
07/31/20
Review Talkdesk
It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone
Free vendor scorecard
Evaluate TalkDesk objectively with the call center software scorecard
A weighted call center software vendor scorecard to score TalkDesk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].