9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1171-1180 out of 2962
G
GGI
07/31/20
A very plaisant experience
A very plaisant experience compared to our old system. User friendly, let us control our own system with passing through third party consultant. It's sounds great!
C
Customer
07/31/20
Talk Desk is easy to work with however…
Talk Desk is easy to work with however I wish that reporting was a bit more intuitive.
RK
Rhonda K
07/31/20
TalkDesk has proven to be a great tool…
TalkDesk has proven to be a great tool for our Customer Relations Team. Had it not been for TalkDesk, our Advocates would not have had the ability to work from home as they did. Phone calls would not have been answered and it would have been detrimental to our business. I really like everything about TalkDesk. If there is a functionality that we need, that is currently not available, most of the time they are able to accommodate us and find a solution. I am very happy with their services.
JB
Jason B
07/31/20
Serves its purpose
TalkDesk is a pretty good tool but is nothing to brag about. It does its job. I am sure there are better alternatives, some of which don't have as many technical issues such as dropped calls or call timeouts due to software glitches.The thing I like the most about TalkDesk is its minimalistic aspect via the use of its Callbar app. It makes it really easy to use and also being able to monitor all calls via the Dashboard is a great utility for helping manage department-wide call responsiveness.
SM
Shai M
07/31/20
I have used Talkdesk for the past year…
I have used Talkdesk for the past year and I really like it. I really like the fact that all of ours calls are recorded. I can go back and listen to verify what was actually said to a customer or a vendor. It also seems to stand up pretty good when we have bad weather. I was a little concerned about working from home and how the talk desk would be affected when we have inclement weather. I have had some issues, but not very many.
HF
Holly Faulds
07/31/20
Our company has used TalkDesk for two…
Our company has used TalkDesk for two years and are very happy with the s/w and customer service.
SJ
Sally J
07/31/20
Great solution for teleworking
Great solution for teleworking, especially remotely.
C
Customer
07/31/20
Great Solution
Overall, Talkdesk has provided my team with reliable tool to manage daily customer touchpoints. I'm excited to see items on the roadmap that help my team scale as the business grows.
C
Customer
07/31/20
Great Solution
Overall, Talkdesk has provided my team with reliable tool to manage daily customer touchpoints. I'm excited to see items on the roadmap that help my team scale as the business grows.
RK
Rhonda K
07/31/20
TalkDesk has proven to be a great tool…
TalkDesk has proven to be a great tool for our Customer Relations Team. Had it not been for TalkDesk, our Advocates would not have had the ability to work from home as they did. Phone calls would not have been answered and it would have been detrimental to our business. I really like everything about TalkDesk. If there is a functionality that we need, that is currently not available, most of the time they are able to accommodate us and find a solution. I am very happy with their services.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].