9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1151-1160 out of 2962
SD
Silvia D
08/01/20
Great tool
Great toolI'm available everywhere. My customers cannot identify if I'm working from the office or from home
DP
Daniel P
08/01/20
Great product
Great product - have used for 4 years, switched once but went straight back.
ML
Martin Lopez Bautista
08/01/20
very good product
Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.
L
Lisa
08/01/20
Great product
We’ve been using Talkdesk for about 5 years now. It has a been a vital part of our business as we’ve transitioned to remote work and began utilizing Autoreach. New features and reporting recently have made ease of use even greater. Looking forward to what’s to come in the future.
C
Customer
07/31/20
Talk Desk is easy to work with however…
Talk Desk is easy to work with however I wish that reporting was a bit more intuitive.
G
GGI
07/31/20
A very plaisant experience
A very plaisant experience compared to our old system. User friendly, let us control our own system with passing through third party consultant. It's sounds great!
RM
Roden Medalle
07/31/20
User friendly and great reporting tool
TalkDesk is a great system to utilize and most importantly organize your calls and reporting. The user friendly interface and easy to follow reporting details has been a great asset in evaluating my team's progress.
SB
Sarah Brookings
07/31/20
The sales rep lied ...
The sales rep lied about necessary functionality in the sales process - in writing. So, after spending thousands of dollars, we never implemented. They went unresponsive when asked about a refund. We then emailed to say we were canceling the service. They responded that it had been canceled, but then tried to auto-renew our unimplemented system and contract the next year.
C
Customer
07/31/20
Awesome Peoduct
It has been an impressive product has helped me a lot day by day, trying some different ones has been the most efficient
C
Customer
07/31/20
Reporting and other areas need some…
Reporting and other areas need some work.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].