9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1141-1150 out of 2962
DK
Danielle Koval
08/04/20
I think that Talkdesk is brilliant!
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
C
Customer
08/04/20
Talkdesk is perfect for your customer…
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team.The dashboard shows great performance metrics great for analysis and performance management. Very easy to use.Highly recommend
AM
Angelica Mejias
08/04/20
Talkdesk has made communication with…
Talkdesk has made communication with customers smooth and efficient.
JC
Jorge C
08/04/20
Great app but there's still room for…
Great app but there's still room for improvementI think is a really good app, however, sometimes i can't hear the client or the client can't hear me. It happens probably like 1 or 2 per week.
EC
Evelyn C
08/03/20
Talkdesk Review
Hello, overall great experience. I sometimes can run into some technical issues, so I'll have to restart. These issues can range from not being able to hear the call properly or information displaying after I receive a call, but besides that it's great and easy to navigate.
O
OhioCustomer
08/03/20
The implementation process is very…
The implementation process is very easy. It is a very robust product with a lot of features only offered in the very expensive products. Easy to use, and easy to support.
DG
Dan G
08/03/20
We love the Salesforce Integration
We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately
OU
Ozge U
08/03/20
Good experience
Easy to use and implement. Overall we are satisfied with the service
BP
Beatriz Porta
08/03/20
Talk Desk review
Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.
RB
Rose B
08/03/20
Great product and easy to use with a…
Great product and easy to use with a helpful tech team when any problems occur.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].