9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1131-1140 out of 2962
T
Tucker
08/14/20
Best Option?
Talkdesk is pretty buggy. Calls are delayed/dropped frequently and with working remotely this is pretty disappointing.
AU
Anonymous User
08/11/20
"It is easier than an avaya"
What do you like best about Talkdesk? You can choose your calls, you received one minute of aftercall ot complete your notes This new feature it is really easy to use, you can make a call with only 3 steps, copy, paste and call
JA
JR Alvarado
08/09/20
TalkDesk is much better and more reliable…
TalkDesk is much better and more reliable than the system we were using prior to this. The one thing they can improve on is the functionality of their Dashboard Page as it has been very glitchy lately.
JD
Jimmy Dlmtte
08/09/20
Very easy to use
Very easy to use! Nice customer service
G
Grace
08/07/20
Talkdesk has really simplified my…
Talkdesk has really simplified my team's ability to quickly take calls and notate them in Salesforce, and collect historical data. Overall the system works smoothly and is simple for agents and management to use. The one thing I wish was different was their data and reporting tool - it's straightforward for pulling reports showing a long range of time, but if I want to quickly see how many calls we've had today, I have to click through too many filters. It used to be easier before they ...
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AK
Anita Kuhn
08/07/20
Talkdesk has been extremely helpful as I am Working from Home
Talkdesk has been extremely helpful as a tool since COVIID-19 has many of our staff working from home. I have been able to maintain the same excellent customer service for my customers, without any disruption in quality!
M
Mark
08/07/20
Talkdesk Efficiency
Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.
C
CS
08/05/20
10 out of 10!
Talkdesk is an awesome all in one online phone system.
LD
Lisa D
08/05/20
Great tool!
We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!
TW
Tedd W
08/04/20
"Talkdesk allows our company to seamlessly manage incoming and outbound calls"
What do you like best about Talkdesk? Intuitive reporting tools allow Agents to easily track metrics What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].