9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1091-1100 out of 2962
AU
Anonymous User
12/04/20
"Very easy to use!"
What do you like best about Talkdesk? That it has a caller Id and I can search for the customer by phone number. What do you dislike about Talkdesk?
NA
Nick A
12/04/20
"TalkDesk Review"
What do you like best about Talkdesk? As a manager, I do enjoy the live dashboard feature and the different widgets that you can add and change to monitor performance.
NA
Nick A
12/04/20
"TalkDesk Review"
What do you like best about Talkdesk? As a manager, I do enjoy the live dashboard feature and the different widgets that you can add and change to monitor performance.
AU
Anonymous User
12/02/20
"It works"
What do you like best about Talkdesk? I like how it will pop up when someone is calling you ensuring that the call isn’t missed even if minimized What do you dislike about Talkdesk?
FG
Frances G
12/01/20
"It glitches often and sometimes it freezes."
What do you like best about Talkdesk? it is not difficult to get around and is self explanatory What do you dislike about Talkdesk?
AU
Anonymous User
11/26/20
"Talkdesk review"
What do you like best about Talkdesk? Customizable dashboard and recording of calls What do you dislike about Talkdesk?
AU
Anonymous User
11/25/20
"Good user experience, would like more defined filters though."
What do you like best about Talkdesk? I use it for call listening and all in all it serves that purpose well. What do you dislike about Talkdesk?
SB
Steve B
11/25/20
"Best Solution, best Team!"
What do you like best about Talkdesk? With Talkdesk you get a highly customizable solution for your customers on a professional level. The initial integration and onboarding will be handled by Talkdesk, which eases up the process and helps to understand the solution instantly. You can record your own messages for your customers, have great reports, and set up different roles and groups for your callers.
RF
Raymond F
11/24/20
"Talkdesk Review"
What do you like best about Talkdesk? Talkdesk navigation is very user friendly, easy to use and understand. Specially if you're training new hires, they will be able to understand the interface much faster. From my personal experience as a previous new hire, learning how to navigate talkdesk only took a few tips then were able to navigate the interface freely and were able to teach other new hires as well and giving out pointers on how to use talkdesk.
AU
Anonymous User
11/24/20
"Good user-friendly product for moderate-sized call center operations"
What do you like best about Talkdesk? The monitoring and metrics are very helpful and highly customizable from agent to agent. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].