TalkDesk Reviews in June 2026: User Ratings, Pros & Cons

"Talkdesk Platform"

What do you like best about Talkdesk? I like the ease of answering phone calls as well as the ease of using multiple lines to call out from. I also recently had an idea for a feature they could improve - and while we're still in the process of determining whether or not it can be implemented, they took my suggestion, had me send more info and screenshots on exactly how I'd like to see the feature introduced, and made sure the product development team received it. I like how they actually ...

"Talkdesk makes my job as team lead easier"

What do you like best about Talkdesk? The ability that agents have to change statuses when they are away or unable to accept a phone call. Also the ability for the management team to change the agent's statuses and see the amount of time they have spent on a certain status.

"User Friendly Experience and FATASTIC Customer Service"

What do you like best about Talkdesk? User-Friendly Experience and FANTASTIC Customer Service. Custom reports took some time to set up but once done, reports that used to take me hours to run with our previous provider now only take a minute. Callbar is extremely easy to use for my agents, and the monitoring tools are top-notch.

"Talkdesk is the company to choose"

What do you like best about Talkdesk? For our specific company, we like that voicemails are able to be closed out instead of deleted. Our past phone system only allowed us to delete voicemails, which caused a lot of problems in the case that a customer called in later and referenced the voicemail. Also, the support and assistance from the Talkdesk team have been amazing.

Poor service and customer service non existant

Poor service. Talkdesk turned off my account, without my permission or instructions.

Does not integrate well with Salesforce

This is not advanced technology if you have a multi- channel integrated call center. Months after launch, TD still cannot figure out how to stop calls from being delivered to agents while they are on another live agent interaction. Reporting is poor, collects all the raw data, but to provide client ready reports is a very manual waste of time. We paid for the higher SLA and support packaging, but the launch/CSM team and technical support teams are either understaffed, inexperienced or just ...

Does not integrate well with Salesforce

This is not advanced technology if you have a multi- channel integrated call center. Months after launch, TD still cannot figure out how to stop calls from being delivered to agents while they are on another live agent interaction. Reporting is poor, collects all the raw data, but to provide client ready reports is a very manual waste of time. We paid for the higher SLA and support packaging, but the launch/CSM team and technical support teams are either understaffed, inexperienced or just ...

"Zoom is more useful"

What do you like best about Talkdesk? I like that TalkDesk allows phone lines to be forwarded. What do you dislike about Talkdesk?

"Talkdesk Review"

What do you like best about Talkdesk? I've been a user of Talkdesk for the past 4 years. I've also experienced using other contact center tools. What's good with Talkdesk is that it has this user-friendly interface compared to other contact center tools. Thus, it's easier to pull out and navigate data especially for reporting purposes since we have to make sure we can manage properly our inbound calls, service level and investigate the causes of abandoned calls. The reporting section of ...

"Successful professional management is executed with taldesk software."

What do you like best about Talkdesk? Taldesk software benefits its actions to promote communication work, where its professional knowledge of shared networks positions brands and collaborative integrations of data samples and statistical evaluation of presentation formats, where its innovative technology begins to operate under cloud contacts, separating account verification codes, handling refinements of message encryption control, conforming differential action plans to obtain results, ...