9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1101-1110 out of 2962
AU
Anonymous User
11/24/20
"Well Designed System for Small to Mid Size Organization"
What do you like best about Talkdesk? UI is outstanding, the capabilities that are available are solid, need to add more functionality to compete with larger competitors
GG
Gary G
11/24/20
"Easy to use and reliable - what more do you want?"
What do you like best about Talkdesk? The user interface is super simple and transparent. Easy to use always! What do you dislike about Talkdesk?
MT
Mona Thea D
11/24/20
"Talkdesk is User-friendly."
What do you like best about Talkdesk? What I like the best about Talkdesk is that it refreshes immediately after every call and comaparing it to other major tools I've been using, this is the most user-friendly tool. Another is that, since we are Multifamily, we are using different contact number based from the specific provider, Talkdesk offers to use different number within the same screen.
AU
Anonymous User
11/17/20
"Helped Scale Our Contact Center"
What do you like best about Talkdesk? I love the call data and agent tracking that Talkdesk provides. Makes it very easy to see how we are doing as a company and as a team.
VT
Vlad Talpos
10/13/20
The call quality is bad 50% of the time…
The call quality is bad 50% of the time ( we are a SaaS company spread worldwide ). For every customer success ticket related to call quality you blame it on the WiFi usage of the customer. That's ridiculous in 2020 to think that the majority of your users have call quality issues, due to their WiFi. To me , personally after experiencing 2 diallers, the main issue is your network providers or local hubs - something that you refuse to be transparent & honest about.
VT
Vlad Talpos
10/13/20
The call quality is bad 50% of the time…
The call quality is bad 50% of the time ( we are a SaaS company spread worldwide ). For every customer success ticket related to call quality you blame it on the WiFi usage of the customer. That's ridiculous in 2020 to think that the majority of your users have call quality issues, due to their WiFi. To me , personally after experiencing 2 diallers, the main issue is your network providers or local hubs - something that you refuse to be transparent & honest about.
DV
Danny Velasquez
10/13/20
Works well new mobile app is exciting…
Works well new mobile app is exciting for remote employees for easy phone call transfer. Great app
D
Diana
10/01/20
Talk desk is a great tool for our…
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
MJ
Maria Jose T
09/30/20
"User friendly!"
What do you like best about Talkdesk? The app is really easy to use, sound quality is very good, easy to transfer calls between colleagues, if you have the app integrated with Salesforce your call will be documented, you can go back to a list of your calls and check for any missing details. Great and efficient customer service.
ZF
Zenah Frield
09/24/20
TalkDesk Review
TalkDesk is pretty user friendly and has great functionality! Once they resolve the lagging on the site, the app will be really great.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].