9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1041-1050 out of 2962
AU
Anonymous User
03/22/21
"Talk desk is perfect for the workplace."
What do you like best about Talkdesk? The ability to share conversations with more than one person at a time. Also being able to save the thread link and send to other teams for them to see the conversation. You're able to communicate with different departments in real time.
AU
Anonymous User
03/22/21
"Talk desk is perfect for the workplace."
What do you like best about Talkdesk? The ability to share conversations with more than one person at a time. Also being able to save the thread link and send to other teams for them to see the conversation. You're able to communicate with different departments in real time.
RA
Rachel A
03/22/21
"Great for small businesses"
What do you like best about Talkdesk? I enjoy that I can see live reporting, agents who are live on the phone, and have a cold or warm transfer. Depending on the agent and call, these are very important to have.
A
Agustin
03/04/21
A key tool for better operations
PROS: Talkdesk has a wide range of features that perfectly suits business needs, from reporting to easy-to-use commands that can streamline processes.
NO
Nikolas O
02/26/21
"TalkDesk Experience for Sales Reps"
What do you like best about Talkdesk? Talkdesk Click-to-dial is convenient, also call transferring is incredibly simple. I like the ease of use, ability to log notes live and sync with salesforce. salesforce integration is most important, we can check to see what contacts have been contacted, view notes, and link our conversations to sales force contacts. This allows for great reporting and analytics for the team. It is also very easy for our team to see which agents are online, available ...
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AU
Anonymous User
02/24/21
"Far from perfect"
What do you like best about Talkdesk? I've only used a couple other phone programs, and the reporting on this one is by far the best. Very easy to create tags and ring groups to route calls and focus the team on different things.
AU
Anonymous User
02/24/21
"Far from perfect"
What do you like best about Talkdesk? I've only used a couple other phone programs, and the reporting on this one is by far the best. Very easy to create tags and ring groups to route calls and focus the team on different things.
SE
Stephen E
02/23/21
"Talkdesk - Helpful tool for client communication"
What do you like best about Talkdesk? Ease of use and compatibility with salesforce What do you dislike about Talkdesk?
IB
Iacopo B
02/19/21
"Talkdesk operation"
What do you like best about Talkdesk? Is user - friendliness , The application interface is very intuitive . The program has a clear, clean, and intuitive interface, very simple to understand, stable compared to many other programs .
BR
Ben R
02/18/21
"Talkdesk helps customer and end-user experience"
What do you like best about Talkdesk? Constant enhancements/modifications to platform What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].