9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1031-1040 out of 2962
HS
Hannah S
03/23/21
"Talkdesk Is Extremely Helpful."
What do you like best about Talkdesk? I like using Talkdesk because it makes my job a lot easier by knowing what Members are calling and they can even leave voicemails for me when I'm offline.
DM
Desiree M
03/23/21
"One of The Best"
What do you like best about Talkdesk? Ease of use, accessibility of information. What do you dislike about Talkdesk?
AU
Anonymous User
03/23/21
"Excellent CaaS"
What do you like best about Talkdesk? Professional Services made the transition smooth from another cloud provider. The ease of the transition made our business operations function far more efficently.
AU
Anonymous User
03/23/21
"very nice user friendly interface."
What do you like best about Talkdesk? I enjoy pulling daily metrics and seeing our call volume. I enjoy also how user friendly the interface system is. We deploy medical personnel for emergency relief. Tal desk is helpful for our activations where we need to send whatever is need down to help the cause. We also enjoy activation leads being able to put people in the right queue and phone lines. This is helpful since we have different lines for different medical personnel clinical and non ...
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AU
Anonymous User
03/23/21
"Amazing support"
What do you like best about Talkdesk? The customer service. There are always available to answer any query and if there is an issue they will notify you with the right information.
AU
Anonymous User
03/23/21
"Remote Working Essential"
What do you like best about Talkdesk? - Call Quality - Ease of Use
AU
Anonymous User
03/23/21
"An In-Depth Report System"
What do you like best about Talkdesk? The reporting system is one of the tools mostly used. Talkdesk has since improved by adding additional reports. The system has helped with monitoring agents, as we currently work from home. It has given insight into calls that agents have rejected and an agent's pickup rate. An agent's overall performance can view viewed by using the Call Report and the Agent Report. I would recommend using Talkdesk especially if your company monitors agents remotely.
JT
Jason T
03/23/21
"Great service that has enhanced our customer experience"
What do you like best about Talkdesk? What I like best about Talkdesk is the automation. Once we configured it and went live I rarely need to do anything other than adding new users, it's "set it and forget it". Recording of phone calls is done automatically and easily accessible should a call need to be reviewed. With the automated call flow it has reduced our staffing needs and with the automated call back feature it has increased our efficiency. The standard reporting capabilities out of ...
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AU
Anonymous User
03/23/21
"Talkdesk is a great tool for Performance Management"
What do you like best about Talkdesk? I like how easy it is to recall an agents work as well as easily spot productivity issues through their easy-to-use graphing system.
AU
Anonymous User
03/22/21
"TalkDesk Makes Our Job Easy- Caroline S. "
What do you like best about Talkdesk? I really enjoy how easy it is to see our stats, such as our service level, wait time, and who's live! What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].