9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1021-1030 out of 2962
GS
Gary S
03/23/21
"Great quality and helps you get through calls quickly"
What do you like best about Talkdesk? Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them. Connection / link to SFDC ...
Read more
AU
Anonymous User
03/23/21
"An In-Depth Report System"
What do you like best about Talkdesk? The reporting system is one of the tools mostly used. Talkdesk has since improved by adding additional reports. The system has helped with monitoring agents, as we currently work from home. It has given insight into calls that agents have rejected and an agent's pickup rate. An agent's overall performance can view viewed by using the Call Report and the Agent Report. I would recommend using Talkdesk especially if your company monitors agents remotely.
MK
Michael K
03/23/21
"Talkdesk rocks the Call Center World!"
What do you like best about Talkdesk? Ease of management and adding new agents and numbers make this a hands down a great option for call centers. The sheer ease with which as an administrator I can see and report issues or anomalies is amazing.
AU
Anonymous User
03/23/21
"Remote Working Essential"
What do you like best about Talkdesk? - Call Quality - Ease of Use
JE
Jennifer E
03/23/21
"Talkdesk is the best voice communication tool I've used in a long time."
What do you like best about Talkdesk? Talkdesk makes it easy to route incoming calls to the proper agents and monitor voicemails. Especially helpful are the phone recordings and the ability to add notes to the phone calls as easy reference for the next agent. Seeing the call history on one page and listening to past calls gives the agent an account of the customers issues so they are ready to help.
JE
Jennifer E
03/23/21
"Talkdesk is the best voice communication tool I've used in a long time."
What do you like best about Talkdesk? Talkdesk makes it easy to route incoming calls to the proper agents and monitor voicemails. Especially helpful are the phone recordings and the ability to add notes to the phone calls as easy reference for the next agent. Seeing the call history on one page and listening to past calls gives the agent an account of the customers issues so they are ready to help.
GS
Gary S
03/23/21
"Great quality and helps you get through calls quickly"
What do you like best about Talkdesk? Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them. Connection / link to SFDC ...
Read more
MK
Michael K
03/23/21
"Talkdesk rocks the Call Center World!"
What do you like best about Talkdesk? Ease of management and adding new agents and numbers make this a hands down a great option for call centers. The sheer ease with which as an administrator I can see and report issues or anomalies is amazing.
AU
Anonymous User
03/23/21
"Talkdesk is a great tool for Performance Management"
What do you like best about Talkdesk? I like how easy it is to recall an agents work as well as easily spot productivity issues through their easy-to-use graphing system.
DS
David S
03/23/21
"Talk Desk Review"
What do you like best about Talkdesk? Great call quality and very useful reporting needs What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].