9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 1001-1010 out of 2962
AU
Anonymous User
03/31/21
"Talkdesk Is Your One-Stop Solution For Workflow"
What do you like best about Talkdesk? The best attribute of Talkdesk is its ability to simplify and streamline the intricacies of your day-to-day workflow. It minimizes the effort involved in toggling seamlessly from the main disciplines in the workplace like Email, Chat, and Phone while also maintaining transparency with your team when it comes to Lunch, Meetings, and Prep time. Another benefit to this app is you can utilize its widget mode or maintain it within your browser based on how ...
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AU
Anonymous User
03/30/21
"TalkDesk is a simple easy to use application. I Love it!!"
What do you like best about Talkdesk? I like how easy it is to transfer calls to colleagues and you can easily check availability for other coworkers! What do you dislike about Talkdesk?
AU
Anonymous User
03/30/21
"Easy to Use, Quality Product"
What do you like best about Talkdesk? Talkdesk "Studio", the tool used for building call flow, is well designed. It is intuitive and easy to use. Overall the entire platform is easy to use. We are also a big fan of the browser based functionality. While use of the "callbar" is recommended, agents can take calls without any special software being installed. This effectively mitigates issues of OS compatibility. We have agents answering calls on Mac, Windows, and ChromeOS.
JH
Jessica H
03/30/21
"Great easy service"
What do you like best about Talkdesk? I love that it mimics a local area code of the customer you are calling, which increases the likelihood of them answering. What do you dislike about Talkdesk?
AU
Anonymous User
03/30/21
"Great Product!"
What do you like best about Talkdesk? Talkdesk has an amazing product. They are very data driven, which my company appreciates. They were also extremely patient and knowledgeable about their product while my team was onboarding. They are quick to answer questions and provide support, often answering emails at all hours of the day.
JT
Joao T
03/29/21
"TALKDESK: better than regular phones"
What do you like best about Talkdesk? What I like the best is the fact you can copy and past numbers What do you dislike about Talkdesk?
JS
Jonathan S
03/27/21
"Talkdesk is very user friendly type of application"
What do you like best about Talkdesk? What I like about Talkdesk applications are we can see the caller ID are we call history that can track all the inbound and out calls , we have also the duration of calls that can help us to check our average handling time and we also have information on how many user and current online and what are their status. I also like that we have visibility of the current service level because of this we can easily adjust the schedule depending on the service ...
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MJ
Malorie J
03/26/21
"Prime Plastic Surgery - Call Center"
What do you like best about Talkdesk? I like the simplicity of the sytem. It's not overly complicated and so easy to transfer amongst staff when a patient calls. Amazing how you have option to call and text and reporting is so simple to measure KPIs.
JW
Jennifer W
03/26/21
"Definitely makes the workday go more smoothly!"
What do you like best about Talkdesk? Very easy to use, customizable for group. Callbar is extremely convenient - you don't have to leave a browser tab open to make calls. Being able to use stored numbers in both Talkdesk and Callbar make completing calls super convenient. The capability to make a call in Callbar from an email or other document as well as the capability to copy and paste a number into Callbar from a document.
SI
Sorin Iacob B
03/26/21
"Talkdesk review"
What do you like best about Talkdesk? The most important thing for me is that Talkdesk offers detailed reports and insights on all aspects of agents activity. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].