SysAid Reviews in July 2026: User Ratings, Pros & Cons

fits our needs

What do you like best? For 3 years now, we have been using the SysAid solution in the cloud, which provides us with the administration and management of all our IT running requests. It allows an easy integration of all the analysts and a single source of information for the management of the service. What do you dislike? Difficulty in the support in Spanish would be good to have more presence in Colombia, we have some doubts in functionalities and / or requirements to request but we do ...

SysAid as the centre of your ITSM, and they will help you from start to finish

What do you like best? We like the product flexibility, so we can have a tailor made software / system for our needs, but still have all the tools and best practice knowledge at our finger tips. Setting up needs no coding, just clicks. What do you dislike? The Multi language support, had still some English words in the other language modules. The strength of SYSaid is that you can use our own customize file, so every word used in the software can tailored. Recommendations to others ...

Sysaid - Help Desk

What do you like best? The ease of use, good layout, simple search and reliability. What do you dislike? Can't type comments directly in the Notes section, you have to click the Add Notes button and then add your comments. What problems are you solving with the product? What benefits have you realized? Sysaid solves our Help Desk issue. We rely on it for audits to show approvals of requests and to show work performed by different employees for employee reviews.

fast and easy

What do you like best? its easy to use and the practical way to install and configure it. The administration is very intuitive and the asgination of permissions also. What do you dislike? The increase in the cost of maintenance that went up by 100% did not seem justified and the explanations they gave was that they decided so. It was not a correct justification. For the increase they offered more items but they are items that we did not need Recommendations to others considering the ...

It is a excellent program.

What do you like best? In addition, users have adapted quickly to the use of the tool to the point that they already give us information to improve the use of it. This tool has been very efficient for our company because it has changed the way in which users inform us about the problems of the day to day. In addition to that thanks to its database we can see case already solved and validate if they can be solved with another pending. This has become very important for us because it speeds ...

Well defined roadmap and activities

What do you like best? SysAid provides you the entire list of task that must be done; asset management and monitoring agent are effective and reduce the time spent by the staff in executing patching and monitoring assets. What do you dislike? I'd like to have more information in regards of how certain configuration changes can affect specific functionality early in the project, Example: issue creation via screen clip and video recording feature only work if the issue type is an Issue or ...

Real review

What do you like best? the simplicity and configuration of notifications, scans, rules when certain events occur. The tool is extremely easy to install, understand, and use. It has a very good support in its self-help, in its user forums and online support, it really knows and knows the product, I have scarcely had to use its services a couple of times in 5 years. I love this software! our consulting clients ask us about a tool and we definitely recommend SysAid we have learned as fast ...

SYSAID for SME

What do you like best? We have been using SYSAID for over 5 years now and we have no issues with the system. We have 3 streams for 3 different teams and all work smoothly. What do you dislike? We tried the Change management module but wasn't suitable for our business. Asset management system is quite good and we have been using this for the last 2 years effectively to manage our assets at multiple sites. Recommendations to others considering the product: SYSAID have a good pricing ...

We are so happy with Sys-Aid

What do you like best? It's easy, not expensive and work with out any problems What do you dislike? Would prefer the GUI to be more up to date Recommendations to others considering the product: For us Sys-Aid proved to be the right move. What problems are you solving with the product? What benefits have you realized? We are using Sys-Aid to support our clients. We were able to significantly improve our service level since we started to use Sys-Aid.

Best "bang-for-buck" ITSM platform!

What do you like best? What you get out of the box is what I like best. It really gives you the must haves, in the current technological climate, that companies need such as Asset Management, Service Record, BI Reporting etc. SysAid also follows ITIL so the inclusions of Change and Problem Management are delightful. With all of these included at a much lower price that other "brand name" ITSM platforms, SysAid was the easy choice. Another great feature that I forgot to mention is the ...