SysAid Reviews in November 2026: User Ratings, Pros & Cons

Well defined roadmap and activities

What do you like best? SysAid provides you the entire list of task that must be done; asset management and monitoring agent are effective and reduce the time spent by the staff in executing patching and monitoring assets. What do you dislike? I'd like to have more information in regards of how certain configuration changes can affect specific functionality early in the project, Example: issue creation via screen clip and video recording feature only work if the issue type is an Issue or ...

fast and easy

What do you like best? its easy to use and the practical way to install and configure it. The administration is very intuitive and the asgination of permissions also. What do you dislike? The increase in the cost of maintenance that went up by 100% did not seem justified and the explanations they gave was that they decided so. It was not a correct justification. For the increase they offered more items but they are items that we did not need Recommendations to others considering the ...

Sysaid - Help Desk

What do you like best? The ease of use, good layout, simple search and reliability. What do you dislike? Can't type comments directly in the Notes section, you have to click the Add Notes button and then add your comments. What problems are you solving with the product? What benefits have you realized? Sysaid solves our Help Desk issue. We rely on it for audits to show approvals of requests and to show work performed by different employees for employee reviews.

SysAid as the centre of your ITSM, and they will help you from start to finish

What do you like best? We like the product flexibility, so we can have a tailor made software / system for our needs, but still have all the tools and best practice knowledge at our finger tips. Setting up needs no coding, just clicks. What do you dislike? The Multi language support, had still some English words in the other language modules. The strength of SYSaid is that you can use our own customize file, so every word used in the software can tailored. Recommendations to others ...

fits our needs

What do you like best? For 3 years now, we have been using the SysAid solution in the cloud, which provides us with the administration and management of all our IT running requests. It allows an easy integration of all the analysts and a single source of information for the management of the service. What do you dislike? Difficulty in the support in Spanish would be good to have more presence in Colombia, we have some doubts in functionalities and / or requirements to request but we do ...

Best cost effective ticketting system !

What do you like best? The software are really user friendly, you can make great report and the asset mangement is near perfect. What do you dislike? The only thing i dont like it's miss a important feature is the rental equipement , we can do it in a certain configuration but not out of the box. Recommendations to others considering the product: Do it , if you not sure contact sysaid reseller and it's will help you to test it and you will like it for sure! What problems are you solving ...

good product

What do you like best? been using sysaid last 5 years to manage user incidents and coordinate support engineers, experience has been good, What do you dislike? GUI feels a little old, I think it already needs an upgrade on client side. What problems are you solving with the product? What benefits have you realized? we are solving production environments support cases with internal and external clients

Excelente herramienta de Trabajo

What do you like best? La herramienta SYSAID proporciona un excelente manejo de toda una mesa de ayuda y procesos, que hacen que la experiencia al usuarios sea la mas confortable What do you dislike? A momento existen algunas desconexiones o caidas del servidor principal de nube pero son leves. Recommendations to others considering the product: Mantener un alto nivel de ITIL para poder manejar de mejor manera la herramienta What problems are you solving with the product? What benefits ...

Good experience

What do you like best? The simplicity of the interfance, since in a very clear and clean way allows the user to create the requests, the inventory model is very detailed and easy to execute. What do you dislike? the survey, it would be nice if the user could fill in the same email without having to go to a link. Recommendations to others considering the product: to be able to create web forms in an easier way, either to deliver equipment or to integrate them to other departments for all ...

SysAid is a very robust support ticketing system.

What do you like best? The integration with Ad and our email routing to create requests What do you dislike? not integrating with MS SCCM monitoring vs needing its on reporting agent installed Recommendations to others considering the product: Very stable and good email integration What problems are you solving with the product? What benefits have you realized? Accurate records of service