SysAid Reviews in July 2026: User Ratings, Pros & Cons

Sysaid Review

What do you like best? I like that I can have my users simply email me and the ticket is created. This allows us to keep track of issues and respond to them in a timely manner. What do you dislike? I don't like that I have to go into the service record to add my time spent on an issue. I feel that everything should be on the first page. Recommendations to others considering the product: Make sure to use Sysaid support and your Sysaid Rep to allow them to help implement Sysaid the way ...

Sysaid Usage Experience

What do you like best? Concerning Sysaid, I like the overall integration of the various functions that the tool has and the ease of implementation and maintenance. What do you dislike? Due to the location of their support techs, it can be challenging to work through support issues because of the time difference. Recommendations to others considering the product: I feel that it is a solid product and offers good functionality for a good price. What problems are you solving with the ...

SysAidIT for clients

PROS & CONS What are the best aspects of this product? SysAid is very easy to setup. It only takes about 30 minutes to install it. You can start using it immediately afterwards. Thus, it saves on time and that makes it attractive. What aspects are problematic or could work better? There are a few disadvantages. The graphics on the configuration management tool is is limited to small spaces and mobile version such as Safari. This makes it less useful on the go. The graphics lack vertical ...

A powerful tool

What do you like best? The ability to manage and classify incidents, automatic notifications when a ticket changes status, remote connections to computers with problems, the creation of a knowledge base to document processes and incidents and the generation of statistical reports to offer metrics precise evaluation. What do you dislike? The mail sending module can be improved since it is difficult to format the messages and sometimes this is necessary. What problems are you solving with ...

Very good and complete tool

What do you like best? Easy to use, good performance, complete tool for users and administrators What do you dislike? A lot of options if not good configured. What problems are you solving with the product? What benefits have you realized? Ticketing tool for users

It helps me to ga a measurament of IT support

What do you like best? the integration and notification by mail is easy to know about the users requerements What do you dislike? the way to licensing, only Admin agents are not the optimum What problems are you solving with the product? What benefits have you realized? Yes the indicators of IT

Great Service Desk Software

What do you like best? What I like the best, is the ease of configuration and the reliability of the tool, we rarely had an incident regarding the unavailability of SysAid. Besides, we had have a great support from Technical Support and Sales forces from SysAid. What do you dislike? Although it is easy to configure the software, sometimes may be difficult to configure some options and rules. Recommendations to others considering the product: At least give it a try. What problems are you ...

Simple one stop IT helpdesk solution

What do you like best? 1. It is easy to customize and setup SysAid for your organization, you don't need a big team to do that 2. You can design the ticket template as per your need 3. This is hosted on the cloud, so we need not worry about the backups and Infrastructure related costs 4. You have different views to see the tickets, you can further define your own view as per your need 5. Reporting features are very nice What do you dislike? 1. There is a restriction on the number ...

Knowledge and professionalism

What do you like best? The best is the functionality of the product and the problems that it solves to our customers, as well as the professionalism of the SysAid team. The two perfect things. What do you dislike? It is so simple that many times we can not do more services to customers What problems are you solving with the product? What benefits have you realized? Solve customers the problems related to the management of their IT infrastructure. As a Business Partner, we can offer a ...

SysAid Software

What do you like best? I like the fact that it is a stable application for our purposes. Rarely does it fail and when it does, the support team is always there to help. What do you dislike? I would love to have more interaction with the SysAid Team to work on enhacements to the Application in order to make it better for servicing our customers Recommendations to others considering the product: It is an easy Application to work with. What problems are you solving with the product? What ...