SysAid Reviews in July 2026: User Ratings, Pros & Cons

My experience with SysAid

PROS & CONS What are the best aspects of this product? SysAid is an incredibly user-friendly platform to the point that we did not request assistance from the support team in implementing the solution. It has been helpful in the resolution of issues since every user is now able to make reports/lodge tickets. Our service desk does not have to take phone calls frequently because of this. SysAid is also great at reporting, as it helps us understand data through a graphical presentation. This ...

SysAid is very feature rich and has a user friendly interface.

What do you like best? I like the asset management, the easy to use ticketing system, 3rd party patch management, and easy to use reporting to truly show the amount of work our IT department does on a weekly, monthly, quarterly, and annual basis. What do you dislike? I truly cannot think of any areas I would say at this moment need improvement. Recommendations to others considering the product: You should serious look at the feature rich cloud environment that they offer. SysAid ...

Great and versatile tool...

What do you like best? In our business SysAid it's a great tool that keeps us on track in our customer service. What do you dislike? The level of complexity in the configuration sometimes is high Recommendations to others considering the product: If part of your business it's support, SysAid it's a great tool to consider What problems are you solving with the product? What benefits have you realized? Having thousands of users in different time zones, SysAid helps us to ...

The best management tool

What do you like best? What I like about this tool is how easy it is to use, intuitive how it is done to facilitate our work and to suit our needs. The easiest way to integrate applications, power desarrolar API's that make me interaction with IT staff. I can have real-time statistics compliments my tickets, to make reports with the greatest possible accuracy of the information. With its latest update visually greatly improved, more intuitive for end users, I improve the appearance ...

ITIL compliant, easily customizable ITSM tool

What do you like best? Fast deployment and easy to customize to our requirements What do you dislike? Reporting could do with some refining, perhaps through connection to an external reporting engine What problems are you solving with the product? What benefits have you realized? Implemented a national service desk, and reduced the overall time to resolve incidents, increased visibility and problem mnanagement

Great service

What do you like best? Professionalism, expertise and Excellent service, extremely satisfied with the sales transaction and the customer service far exceeded my high expectations and request!!! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business. What do you dislike? SysAid user interface very typical design , it's not very colorful and less animation. Other than User interface (UI design is the process of making ...

Great service

What do you like best? Professionalism, expertise and Excellent service, extremely satisfied with the sales transaction and the customer service far exceeded my high expectations and request!!! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business. What do you dislike? SysAid user interface very typical design , it's not very colorful and less animation. Other than User interface (UI) design is the process of making ...

Sysaid is Easy , simple , efficient and convenient

What do you like best? The software gives us a complete reflection of service calls in our organization as well as its handling in addition to collects information about the organization's assets in a convenient and effective manner. What do you dislike? the application require more comfortable mobile application What problems are you solving with the product? What benefits have you realized? Easy and convenient management of the state of service calls in the organization

Sysaid is Easy , simple , efficient and convenient

What do you like best? The software gives us a complete reflection of service calls in our organization as well as its handling in addition to collects information about the organization's assets in a convenient and effective manner. What do you dislike? the application require more comfortable mobile application Show More What problems are you solving with the product? What benefits have you realized? Easy and convenient management of the state of service calls in the organization

Ivan Baresic_Pevec

What do you like best? Easy of use, friendly GUI, very stable and fast. Our team did all installation and integration itself, with little help from support. Periodically reminders about new features or GUI. The best thing is that our users are now used to report all problems through this tool, we have reduce number of phone calls to our help desk and we can also start some minor projects over Sysaid. Reports are nice and easy, very cool graphics. We can easily show our manager on which ...