SysAid Reviews in May 2025: User Ratings, Pros & Cons

Excelente herramienta de Trabajo

What do you like best? La herramienta SYSAID proporciona un excelente manejo de toda una mesa de ayuda y procesos, que hacen que la experiencia al usuarios sea la mas confortable What do you dislike? A momento existen algunas desconexiones o caidas del servidor principal de nube pero son leves. Recommendations to others considering the product: Mantener un alto nivel de ITIL para poder manejar de mejor manera la herramienta What problems are you solving with the product? What ...

Software is Scalable, Easy to use and provides all functions required

What do you like best? Help desk functionality, End user portal What do you dislike? BI Module not been included by default , without additional licences Recommendations to others considering the product: Great piece of software What problems are you solving with the product? What benefits have you realized? Priortizing work, Making tasks easier

Great product for a great value.

What do you like best? We have been using for 5+ years, the application is very user friendly which makes it easy for our staff to input service requests. It is reliable. The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service What do you dislike? One of the downsides of using SysAid is that the Service Catalog feature it's not as intuitive and complete as on other platforms ...

A user friendly interface for effective communication

What do you like best? One of the upsides I have found most useful is the Helpdesk tab that allows me to search for previously closed tickets in which other process managers have dealt with similar situations. What do you dislike? I haven't found anything I have disliked using SysAid. What problems are you solving with the product? What benefits have you realized? Problems I am solving through SysAid has been locating and keeping up with equipment inventory for our organization.

Modern, functional and intuitive.

What do you like best? I really like how freedom we have to customize the interfaces for both end users and admins. What do you dislike? It sometimes feels cluttered. I don't know that there is truly a way to fix that though. Recommendations to others considering the product: Take some time to go through all the admin tools and all the setup options. There is a way to make SysAid work for you. What problems are you solving with the product? What benefits have you realized? ...

great product at a great price point

What do you like best? cloud based, easy to use, very adaptable What do you dislike? some of the licensing structure is a little confusing What problems are you solving with the product? What benefits have you realized? ticket tracking, inventory tracking, remote viewing

Well defined roadmap and activities

What do you like best? SysAid provides you the entire list of task that must be done; asset management and monitoring agent are effective and reduce the time spent by the staff in executing patching and monitoring assets. What do you dislike? I'd like to have more information in regards of how certain configuration changes can affect specific functionality early in the project, Example: issue creation via screen clip and video recording feature only work if the issue type is an Issue ...

Help Desk & Asset Management Software that is IT friendly

What do you like best? Easy setup, you will be running a couple of hours after initial install. What do you dislike? Agent installation can be a challenge, but once you install it to all the workstations, everything just snaps in place. Recommendations to others considering the product: When configuring new workstations, include in your image the SysAid Agent so that implementation is built in. What problems are you solving with the product? What benefits have you realized? ...

Excellent implementation and support teams

PROS & CONS What are the best aspects of this product? SysAid's implementation team knew what they were doing. We didn't run into any problems during the process. As of now, we have no issues with the system. In fact, we are highly satisfied with it, especially with the patch management module that addresses recurring bugs. Moreover, we are looking into changing our ITSM platform to SysAid because we have seen that this software has many capabilities. What aspects are problematic or ...

My experience with SysAid

PROS & CONS What are the best aspects of this product? SysAid is an incredibly user-friendly platform to the point that we did not request assistance from the support team in implementing the solution. It has been helpful in the resolution of issues since every user is now able to make reports/lodge tickets. Our service desk does not have to take phone calls frequently because of this. SysAid is also great at reporting, as it helps us understand data through a graphical presentation. This ...