SysAid Reviews in July 2026: User Ratings, Pros & Cons

Ivan Baresic_Pevec

What do you like best? Easy of use, friendly GUI, very stable and fast. Our team did all installation and integration itself, with little help from support. Periodically reminders about new features or GUI. The best thing is that our users are now used to report all problems through this tool, we have reduce number of phone calls to our help desk and we can also start some minor projects over Sysaid. Reports are nice and easy, very cool graphics. We can easily show our manager on which ...

Best HelpDesk SW ever

What do you like best? The great customizable function of everyfield field in the System and the great feedback what we get from our endusers What do you dislike? The missing alphabetic order filter and the too much pressure to use the cloud function of the system Recommendations to others considering the product: If you want to use a great Helpdesk software which is easy to use and you want to make your endusers happy, dont hasitate and use SysAid What problems are you solving ...

Best HelpDesk SW ever

What do you like best? The great customizable function of everyfield field in the System and the great feedback what we get from our endusers What do you dislike? The missing alphabetic order filter and the too much pressure to use the cloud function of the system Show More Recommendations to others considering the product: If you want to use a great Helpdesk software which is easy to use and you want to make your endusers happy, dont hasitate and use SysAid What problems ...

Well defined roadmap and activities

What do you like best? SysAid provides you the entire list of task that must be done; asset management and monitoring agent are effective and reduce the time spent by the staff in executing patching and monitoring assets. What do you dislike? I'd like to have more information in regards of how certain configuration changes can affect specific functionality early in the project, Example: issue creation via screen clip and video recording feature only work if the issue type is an Issue ...

Great tool

What do you like best? SysAid has helped us to implement process that support our policies and all our CMDB is registered in it What do you dislike? nothing, we have been working with since 2012 and we have gotten good results. Recommendations to others considering the product: ANY What problems are you solving with the product? What benefits have you realized? Control over all process that involve controls over our assets.

Best cost effective ticketting system !

What do you like best? The software are really user friendly, you can make great report and the asset mangement is near perfect. It easy to find something when your research asset or some incident or request. We can configure the view you want to check the list of asset or user, each list of item can be customize in the most case. You can create diverse company so if you are a multi site company it's can be a very nice option, you can set company administrator and seperate the users by ...

The Sysaid system is excellent for the development of the Service Desk

What do you like best? The best functionality is the handling of tickets with automatic routing and SLA by categories. What do you dislike? That the application documentation lacks information for the most current version. Show More Recommendations to others considering the product: This tool is quite useful for incident and request management. What problems are you solving with the product? What benefits have you realized? Incidents related to the institution's systems, ...

Best cost effective ticketting system !

What do you like best? The software are really user friendly, you can make great report and the asset mangement is near perfect. It easy to find something when your research asset or some incident or request. We can configure the view you want to check the list of asset or user, each list of item can be customize in the most case. You can create diverse company so if you are a multi site company it's can be a very nice option, you can set company administrator and seperate the users by ...

Easy to set up, easy to use.

What do you like best? You have everything in one place and allows you to stay focused on what you need to do. If you have the ITSM aproach SysAid helps a lot for everyone ( management, help desk, end-user, support staff). The SLA configuration and compliance help a lot for the support staff, so they can focus on improving the service. A new interface, it makes a lot easier. What do you dislike? Just minor tweaks for the personalized reports and the SLA's are a little bit tricky ...

Go SysAid Go!

What do you like best? Ease of Implementation, End user experience What do you dislike? Nothing that we have experienced throughout the project Show More What problems are you solving with the product? What benefits have you realized? Automation of manual processes, providing my end users with a simple and user-friendly experience, resolving tickets quickly with less scrolling and less clicks