Sysaid discussions

we're a team of 8 and primarily handle internal IT support. would SysAid be overkill for us or could it still be useful?

curious about how we can set up SysAid. do we have to use it in the cloud, or is there a way to install it on our local machines?

we're looking to manage our IT support through different channels, including social media. does SysAid support that?

i see that SysAid has a free trial, but I'm curious about the long-term costs. is it subscription-based or one-time purchase?

i've heard that new users might find SysAid a bit challenging at first. what kind of training do we need to consider for our team?

we have specific service level agreements (SLAs) for our IT support. does SysAid have features for managing SLAs?