SweetHawk Review: Is It The Right Workflow Automation Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $10 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is SweetHawk?
SweetHawk is an efficient workflow building & automation processing platform that helps businesses maximize their ability to use Zendesk. Our platform provides various features like sub-ticketing and comprehensive tasks, calendar integrations, customizable popup notifications, NPS surveys, and more. Save time and money, support ITSM/Change Management, ensure quality and SLA compliance, reduce agent training time, and improve the customer and agent experience with SweetHawk. Design comprehensive approval procedures quickly, with manual
Pricing
Starts from $10 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
SweetHawk Software Demo
SweetHawk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider SweetHawk
- Team types
- Large Enterprises, Medium Business
Why teams choose SweetHawk
Streamlines complex workflows within Zendesk.
Offers extensive customization options for notifications.
Enhances overall customer service quality.
Is SweetHawk right for you?
What buyers should know before shortlisting SweetHawk
SweetHawk enhances Zendesk's capabilities with powerful workflow automation features. Its focus on improving agent efficiency and customer satisfaction makes it a valuable tool for businesses heavily reliant on Zendesk.
SweetHawk pros and cons
- SweetHawk pros
Streamlines complex workflows within Zendesk.
Offers extensive customization options for notifications.
Enhances overall customer service quality.
- SweetHawk cons
May require time to fully implement.
Limited functionality outside of Zendesk.
Ready to try it?
Get started with SweetHawk
Start your free trial — no credit card required.
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See how it stacks up
Compare SweetHawk side-by-side with top Workflow Automation Software alternatives.
What is the pricing of SweetHawk?
SweetHawk reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 9 reviews, with consistently positive feedback.
What buyers like
- Customizable workflows
- Integrates with Zendesk
- Saves time and money
Common complaints
- Steep learning curve
- Limited reporting features
- Requires Zendesk subscription
What users are saying
JT
John T
09/06/23
"Ultimate Solution for Increased productivity"
What do you like best about SweetHawk? Even though it is not the user friendly their customer support team is incredibly helpful. The notifications ...
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DB
Dan B
08/16/23
"All the apps you did and didn't know you needed in Zendesk."
What do you like best about SweetHawk? Not only do they already have just about everything you might need when working with Zendesk, but their team is ...
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AU
Anonymous User
01/12/23
"SweetHawk has great potential"
What do you like best about SweetHawk? I love the automation aspect. It saves time and brain toil What do you dislike about SweetHawk?
AS
Adam S
12/18/22
"Check out SWEEHAWK!"
What do you like best about SweetHawk? Solves ticketing issues and is able to flow easily What do you dislike about SweetHawk?
AU
Anonymous User
08/19/22
"Custom Zendesk apps"
What do you like best about SweetHawk? I am able to get notifed on tickets when being tagged What do you dislike about SweetHawk?
DH
Dylan H
08/16/22
"A stack of apps for your Zendesk tickets"
What do you like best about SweetHawk? We use 6 sweethawk apps and love them all but I personally use reminders the most as its helps me manage my ...
Read more
What are the features of SweetHawk?
The HR module is packed with automated tools to handle all elements of employee administration, from recruitment and onboarding to payroll a…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
Quality management is an essential aspect of any software that aims to deliver products or services with the highest level of quality and cu…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
SweetHawk security and data handling
Key compliance certifications and security features for IT and security teams evaluating SweetHawk.
Certifications
Developer & data
Alternatives to SweetHawk
SweetHawk Support Options
Frequently Asked Questions About SweetHawk
Common questions buyers ask before choosing SweetHawk.
SweetHawk is a Workflow Automation Software. SweetHawk offers Project Management, Workflow Management, Quality Management and many more functionalities.
Buyers commonly note the following limitations of SweetHawk: May require time to fully implement.; Limited functionality outside of Zendesk..
Some top alternatives to SweetHawk includes Zendesk Sell, Actiondesk, Zoho Flow, ZapUp by 500apps and Quickflow.
SweetHawk offers Free Trial, Subscription, Quotation Based pricing models
The starting price of SweetHawk is $10/User/Month when Billed Yearly
Ready to try it?
Get started with SweetHawk
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].