8.8
Spot Score
SurveySensum Review: Is It The Right Survey/ User Feedback Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
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Starts from $49 / Month when Billed Yearly, also offers free forever plan
Tokopedia
Manulife
Smartfren
BDS
ConnextTrusted by many companies including Tokopedia
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is SurveySensum?
SurveySensum is a customer feedback platform that helps businesses gather and analyze customer feedback and take strategic actions that drive revenue. With its ease of use and exceptional support, it is becoming a preferred choice for both beginners and seasoned professionals. It facilitates businesses to gather and act effectively on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc. SurveySensum is not your ordinary CX feedback tool – it is a CX service that helps you achieve your business goals with a customer feedback platform. It comes with seasoned CX professionals who provide end-to-end guidance and support so that you can make your CX program a success. They guide you through the entire process – from survey creation to detailed analysis to extracting valuable action plans and closing the feedback loop in real-time.
Pricing
Starts from $49 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
SurveySensum Software Demo
SurveySensum was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider SurveySensum
- Team types
- Large Enterprises, Medium Business
Why teams choose SurveySensum
The platform offers strong support, making it user-friendly.
Actionable insights help businesses make informed decisions.
It caters to a wide range of industries, enhancing its versatility.
Is SurveySensum right for you?
What buyers should know before shortlisting SurveySensum
SurveySensum is a powerful customer feedback platform that excels in providing actionable insights. Its strong support and ease of use make it a popular choice among various industries.
SurveySensum pros and cons
- SurveySensum pros
The platform offers strong support, making it user-friendly.
Actionable insights help businesses make informed decisions.
It caters to a wide range of industries, enhancing its versatility.
- SurveySensum cons
New users may find the platform complex initially.
Customization options are somewhat limited.
Ready to try it?
Get started with SurveySensum
Start your free trial — no credit card required.
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Compare SurveySensum side-by-side with top Survey/ User Feedback Software alternatives.
What is the pricing of SurveySensum?
SurveySensum Pricing Plans
Basic
3 Surveys
100 responses per month
Slack Integration
Manual Tagging
Collect Feedback from Website
Show more +
Starter
Includes features of Basic plan, plus
Unlimited Surveys
2000 responses per month
3 Team members
Advanced Email workflows
Show more +
Professional
Includes features of Starter plan, plus
10000 responses per month
10 Team members
Open API
Integrations (Slack +Intercom/Hubspot)
Show more +
Enterprise
Includes features of Pro plan, plus
Quarterly Research Insights
Close loop alert system
Implementation services
Unlimited Responses
Show more +
SurveySensum reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 2 reviews, with consistently positive feedback.
What buyers like
- Easy to use
- Comprehensive feedback analysis
- Supports multiple industries
Common complaints
- Can be overwhelming for beginners
- Limited customization options
- Pricing may be high for small businesses
What are the features of SurveySensum?
360-degree feedback is a valuable software feature that allows organizations to gather feedback on an employee's performance from a variety…
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Using email distribution lists, resource sharing, collaboration, research, and community engagement are all made easier. This strategy is co…
Embeddable survey refers to a software feature that allows users to easily embed survey forms on their websites, blogs, or apps. This featur…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Multiple choice (MC), objective response (OR), or MCQ (Multiple Choice Question) is a type of accurate assessment in which respondents are r…
Offline response collection refers to the ability of software to gather data and input from users even when an internet connection is not av…
An online survey is a questionnaire that the target audience completes via the Internet. Most online surveys are built as Web forms with a d…
Phone Survey is a software feature that enables organizations to conduct surveys over the phone. This feature allows them to collect feedbac…
Question branching is a powerful software feature that allows users to create a dynamic and personalized experience for their audience. It a…
A question library is a feature that allows users to create and organize a collection of questions. It is designed to streamline the process…
Site Intercept Survey is a powerful tool that allows companies to gather valuable insights from website visitors in order to improve their o…
Skip Logic is a powerful feature that allows users to create a dynamic and personalized experience for their audience. It allows you to skip…
Support for audio, images, and video is a common feature found in many software applications. This feature allows users to seamlessly incorp…
Survey templates are pre-designed questionnaires that are used to gather information from a target audience. These templates are designed to…
SurveySensum security and data handling
Key compliance certifications and security features for IT and security teams evaluating SurveySensum.
Certifications
Developer & data
Alternatives to SurveySensum
SurveySensum Customers
Tokopedia
Manulife
Smartfren
BDS
Connext
United Tractor
SurveySensum Support Options
Frequently Asked Questions About SurveySensum
Common questions buyers ask before choosing SurveySensum.
SurveySensum is a Survey/ User Feedback Software. SurveySensum offers Skip Logic, Survey Templates, Support Audio / Images / Video, Site Intercept Survey, Question Library and many more functionalities.
Buyers commonly note the following limitations of SurveySensum: New users may find the platform complex initially.; Customization options are somewhat limited.; Pricing may not be suitable for smaller businesses..
Some top alternatives to SurveySensum includes SurveyMonkey, QuestionPro, Survio, SurveySparrow and Curious Karen.
SurveySensum offers Free Trial, Freemium, Quotation Based, Subscription pricing models
The starting price of SurveySensum is $49/Month when Billed Yearly
Ready to try it?
Get started with SurveySensum
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
