SurePayroll Reviews in August 2026: User Ratings, Pros & Cons

Reliable and Available

What do you like best? Customer service is there to assist when I call. What do you dislike? The monthly fee was raised this year; considering changing to Patriot Software. Recommendations to others considering the product Easy to set up and affords peace of mind that payroll is done accurately so you can concentrate on business at hand. What business problems are you solving with the product? What benefits have you realized? Peace of mind that payroll taxes and filings are done ...

SurePayroll has made the whole process incredibly easy.

What do you like best? Friendly reminders keep my on track. Tax payments are all taken care of. What do you dislike? We have not fully utilized this product. There are definitely more features that we should dig into. What business problems are you solving with the product? What benefits have you realized? We are a small business and just needed a way to pay our employees and stay on top of required government fees. Surepayroll makes that easy.

Owner

What do you like best? Taxes and pro are calculated for me. Very good tech support What do you dislike? I haven’t found anything that I dislike about this platform. What business problems are you solving with the product? What benefits have you realized? It’s a real time saver

Great Payroll Company

What do you like best? It's easy to add, enter, change employees and payroll. What do you dislike? Too many cell phone verification text. I would like to shut it off. Employees need to be able to reset their own user and password. Having the employer reset it is not efficient and I am always doing it!!! Recommendations to others considering the product The fees for a late payroll is expensive. I have only been late a couple times in 4 years due to holidays, etc. $5 each employee ...

We have been very pleased with the professionalism with this company

What do you like best? We are able to speak with someone and get the problem solved in a timely manner What do you dislike? We love everything about this company, We have no complaints and we recomend everyone to use it. Recommendations to others considering the product Yes What business problems are you solving with the product? What benefits have you realized? Payroll

Useful

What do you like best? The ease of use and tax preparation is automatic. What do you dislike? The app and website are clunky, especially for report purposes. Having to click through for past employee statements rather than seeing a batch is annoying. What business problems are you solving with the product? What benefits have you realized? Payroll tax withholding and reportign.

SurePayroll is weak, but Nicole Smith is the greatest.

What do you like best? Nicole Smith is absolutely fantastic. I’ve spoken to her managers before, and they were rude, ignorant, and unpleasant. What do you dislike? Everything except Nicole Smith. Your managers are terrible, the health insurance agents are con artists, and have little to no understanding of health care Recommendations to others considering the product Don’t use their health insurance What business problems are you solving with the product? What benefits have you ...

Affordable and convenient

What do you like best? SurePayroll has an easy to navigate webpage. Entering payroll takes only a few clicks. The cost is very affordable. What do you dislike? Having to change passwords every month is frustrating. Recommendations to others considering the product It is worth the initial setup headaches. So easy afterward. What business problems are you solving with the product? What benefits have you realized? The main problem I had was filing payroll taxes on time. ...

We use it at our dental office

What do you like best? Normally it is pretty quick to do payroll, by entering the employees' information and submitting it online. What do you dislike? They have "extra" security measures, which I suppose many would see as a good thing, but if you are in a hurry, it is sort of a pain to always have to get a secure access phone on a cell phone before proceeding, and also it often "times out" if we take too long between entries while doing payroll or other tasks. And they require you to ...

Good service, easy to use.

What do you like best? I don't have to think about payroll, everything is taken care of for me. So I can concentrate on my core business. they direct deposit in employee accounts so I don't even have to write a check. I give their reports to my accountant and all is taken care of in a professional manner. What do you dislike? The fee for the service raises from time to time. But it's not bad. Recommendations to others considering the product Do it. What business problems are you ...