SurePayroll Reviews in August 2026: User Ratings, Pros & Cons

Gives accurate tax computations and salary is always right on time.

PROS & CONS What are the best aspects of this product? SurePayroll offers the best customer support amongst other 3rd party vendors that I have worked with. The entire system was set up flawlessly, and I couldn't thank them enough for their guidance. I never have to worry about incurring any payroll issues in the future. What aspects are problematic or could work better? In case you or any of your employees don't have any TIN yet I highly recommend that you should apply for it right ...

Thumbs up for their amazing customer support team which is one of a kind.

PROS & CONS What are the best aspects of this product? SurePayroll is the best accounting software that I have ever used ever since I started my own business. The price itself is so much affordable, plus the service is the best among other support teams. They go the extra mile to ensure that their clients are happy all the time. Lastly, everything on their website is so easy to grasp, so there's nothing more to ask for. What aspects are problematic or could work better? So far, I ...

Terrible company

What do you like best? I am always shocked as to how they always find something to mess up, whether it be payroll, tax filings, collecting taxes. It is ridiculous. What do you dislike? Everything. They are completely incompetent. What problems are you solving with the product? What benefits have you realized? No benefits. I waste a lot of time on the phone with them.

I can vouch for SurePayroll's customer service team. They won't leave you groping in the dark and feeling helpless.

PROS & CONS What are the best aspects of this product? Setting up the entire payroll system only took us less than an hour, and everything is so hassle-free. Should something go wrong or if you are having difficulties figuring out something, do not hesitate to deal with their staff because all of them are friendly and professional. What aspects are problematic or could work better? Individual log-ins should be assigned to each user and approver. If we have exclusive user names and ...

Certainly, SurePayroll is the best platform launched so far. It comes with great service and lots of functionality.

PROS & CONS What are the best aspects of this product? The staff behind SurePayroll is best described as nothing but the best. At first, I was skeptical about trying out this product. However, the people from their sales and CS team assured me that everything would be alright. Launching this payroll application has made my life easier and also worry-free. What aspects are problematic or could work better? It's hard to come up with something negative to say about this product. First, ...

Excellent Customer Service

What do you like best? Everything! Affordable and efficient service, ease of use of the website. What do you dislike? I cannot identify anything I do not like. What problems are you solving with the product? What benefits have you realized? They were able to help me quickly resolve an error I made. Kesri Sugrim was the representative I spoke with and she was just so easy to speak to and put my mind at ease with her ability to resolve my concern.

Great customer service - easy technology to use!

What do you like best? The customer service provided by SurePayroll is very good. LaShawn (customer service) and Raiti (sales) have both been very helpful to work with and they have made our go-live a very easy process. What do you dislike? SurePayroll provides great value for the cost. This service provides everything a small company needs. It helps if you are comfortable with the web. Overall it has been easy to use. What problems are you solving with the product? What ...

Kreative Kleaning Kaptures SurePayroll

What do you like best? Quick, Easy, reliable, sure thing and reasonably priced What do you dislike? Navigation of site and logging in sometimes gives me trouble. Recommendations to others considering the product: Takes a load off, stress free and streamlines everything What problems are you solving with the product? What benefits have you realized? Organized payroll data & happy staff. Saves time and energy.

Very difficult to terminate.

What do you like best? Straightforward web interface was easy to use and understand. We liked the sales people but at the end we were disappointed with the difficulties. What do you dislike? Every time we called for technical help, you have to login to the web site and give a code number from there. Makes it difficult to get the help you need in a timely fashion. We use more than one computer. When we wanted to terminate, we were told we had to talk with a termination specialist and ...

Good so far

What do you like best? That once everything was set up, I don’t have to worry about anything. The representative I worked with was helpful and prompt to responding to my questions. What do you dislike? I think more time should be given to getting your tax ID numbers because I followed all the steps, but my state was slacking and I was going to be fined for it. What problems are you solving with the product? What benefits have you realized? I don’t have to worry about my ...