SumUp Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $0 / month when monthly, also offers free forever plan
SumUp Reviews & Ratings
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Spotsaas Editor’s POV
SumUp is a compact and easy-to-use POS and payments solution tailored for small businesses, mobile merchants, and service professionals. It stands out for its affordable hardware, transparent transaction fees, and plug-and-play setup. With integrated card readers, invoicing, e-commerce plugins, and real-time sales tracking, SumUp is ideal for those seeking a ...Read more
SumUp pros and cons
Easy integration with accounting and eCommerce platforms
Supports both in-person and online payments
No monthly subscription required
Low-cost, mobile-friendly card readers
May not suit complex restaurant or enterprise setups
Limited advanced POS features (e.g., detailed inventory, loyalty)
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Showing 7531-7540 out of 10049
JA
Joey Akehurst
05/14/21
Have been with sum up for over 2 years…
Have been with sum up for over 2 years never had a problem
KR
Kevin Ramsay
05/14/21
Normally excellent and accurate with…
Normally excellent and accurate with payments. But I raised an issue when several payments were missing over 6 days. It was corrected within a day but I never found out why, what was the problem and had I not highlighted it, would it have been found and corrected ?
EM
Eric McNulty
05/13/21
Reader arrived as expected and working…
Reader arrived as expected and working fine but unfortunately they sent 2 when we only ordered 1. When I contacted them the return process for the extra reader was activated downside was a 36 mile roundtrip to the nearest UPS pickup
TJ
tom jones
05/13/21
Robots & Humans Do Fail
Admittedly I was cheesed off too with reference to recent payment delays, but Sum Up have been great with today’s communication from Emily & Olivier or Oliver. First time it’s gone wrong in my time with SU, besides I had issues even with a well known very expensive contract supplier over the years! Still a great system. Thanks SU. Wait until the driverless cars come along, I dread to think what will happen, I might even get a driverless hearse by that time, but I of course won’t have to ...
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ZM
Zena McCommon-Lukatos
05/13/21
Responding to emails
The turnaround time on responding to emails to support could be a little bit faster.
L
Lesley
05/13/21
I’m leaving 3 stars purely because I’ve…
I’m leaving 3 stars purely because I’ve just spoken to someone named Norbert. He has advised that their technical error is now resolved and I should receive payment if not by the end of today then tomorrow morning. He did confirm that my payout date had changed from 10th May to today and the payment has been released. This matches the information showing on my SumUp App. I can only hope that he’s confirmed the correct information! Not sure if it’s useful to anyone else but perhaps check the ...
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A
Amanda
05/13/21
Great service
Great service. Polite and prompt.
MB
Mr Booth
05/13/21
So far, so good.
I haven't been with them long, but so far, so good.
KD
Kymberly Dyson
05/13/21
The staff is always friendly!
The staff is always friendly and patient. Swift to answer questions with knowledge
JJ
Jennifer Jennings-Wright
05/12/21
No payments received for 5 days…
Has been ok up til now but we still haven’t received payments from last Friday and over the weekend. We are a tiny business and this delay causes problems. If this is a one-off then we’ll continue with SumUp. If not, it’s time to change. Update: I managed to speak to a SumUp representative and it would appear there was a technical problem on Monday which has resulted in a delay. I was assured the missing payment (from Fri/Sat/Sun) would be in our bank account tomorrow (Thurs).
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].