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SumUp - New SaaS Software

SumUp Reviews in July 2025: User Ratings, Pros & Cons

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4

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SumUp Reviews & Ratings

4

Very Good

Based on 4 ratings & 10049 reviews

Rating Distribution

Excellent

(7627)

Very Good

(626)

Good

(216)

Poor

(191)

Terible

(1389)

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Showing 7421-7430 out of 10049

ZT

Zuza Teck

07/16/21

5 out of 5

the best one

the best one, fast deposit, work everywhere

DV

Douglas Veale

07/16/21

3 out of 5

I had a problem with Sumup recently and…

I had a problem with Sumup recently and the bot could not answer the query, so I sent an email and it tokk more than 4 days to get a reply. If I could talk directly to an agent, it would have been solved in minutes rather than days. I would recommend a system whereby a query can be submitted online and if it is appropriate an agent then calls the customer on the phone.

T

Terry

07/15/21

5 out of 5

I really pleased with my SumUp…

I really pleased with my SumUp experience. Easy to take payments and with the SumUp card I now pay for items relating to my business without dipping into my household account. Really relaxed using it and now ppl happy to pay on it.

SS

stefano sioli

07/15/21

5 out of 5

Works fine

Works fine. Very easy to use with clients. Also added sumup card. Once tested, I will never end using it.

AM

alastair Mcintyre

07/15/21

5 out of 5

Great card machine with printer and…

Great card machine with printer and excellent service

CB

Cedric B

07/15/21

2 out of 5

take so long to gate the payments more…

take so long to gate the payments more than 4 days for small business is not very well done when you called customer service after waiting 20 minutes told you we are sorry nobody available to take your call

MM

Mairi MacPherson

07/14/21

5 out of 5

I applied for a sumup card which never…

I applied for a sumup card which never arrived. I phoned them to find out what happened. I was told the card was posted 25 June is now 14 July. The card was blocked and i was helped to use my app to tranfer the money to my bank account as i needed the funds for my business. Was very happy with quick & friendly service

PB

Peter Best

07/13/21

5 out of 5

Spot on communication

Spot on communication, good customer service, thanks

PG

Peter Guyan

07/13/21

3 out of 5

Great System / Support needs to be quicker

The SumUp system works very well, with reasonable charges for processing, so very happy with the Product. My main concern is the amount of time it took to receive any response. I contacted again via chat after no reply after a week. I was informed I had sent from the wrong email address (although defined on the account). I resent from correct email and was informed it had been highlighted as a priority. It was then still a couple of days before I received anything. Support was good/useful, ...

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BM

Bert Mobertz

07/09/21

5 out of 5

Our club has been using the Sumup for 2…

Our club has been using the Sumup for 2 years without any problems. Very good insight into the transactions via the website SUMUP.ME. You can also easily retrieve the reports here. Top product!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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