SumUp Reviews in July 2025: User Ratings, Pros & Cons

refund

When ordering from Sum-up a payment declined message came up, tried with a different card, out come unknown to me as it kept telling me payment declined order was in fact excepted x 3. First delivery great was easy to installing and use, second delivery was returned, third delivery was when I was on holiday so it would be automatically returned. Still waiting on refund. Over ordering was the fault of Sum-up web site and has happened to others also waiting on refunds. Impossible to contact ...

So far so good

So far so good , no problems at all 🤞

Great customer service

Great customer service, very impressed with the speed with which my enquiry was dealt with!

bad service money not put in account on…

bad service money not put in account on time take coupla 2…3 day transfer your money i think sumup NOT good 😢

I love SumUp

I love SumUp. The best decision I made for my business as it increased my turn over 100% as clients love paying by card. The 1.69% fees are reasonable and the money is often in my bank account within 48hrs. Highly recommend.

It works

Sumup responded quickly and dealt with my issue which was a delay in verification, thank you. Simple system to use, good rates, prompt payments to account, thank you.

I had some confusion with transferring…

I had some confusion with transferring money. However, the person at Sum up helped me through it in an understanding way. I would definitely recommend their service to anyone who has a business.

Verification halting payments!

Had sum up for just over a week now having left Worldpay, and it was really good and came recommended by several others, however mid a sales day it has stopped working and apparently needs verifying so we haven’t been able to take any further sales which is obviously having a detrimental effect on our business. We have tried to make contact but been told that we should receive an email for verification but we haven’t received it, and have checked our junk mail - but until we do this ...

With SumUp my business are going much…

With SumUp my business are going much better!

I had a issue with my device

I had a issue with my device. As soon as I got in touch with the help center. I had a response almost immediately. The issue was solved without any hassle. It's so wonderful to interact with customer service that was quick and without any problems. Thank you so much, highly recommend Sumup.