SumUp Reviews in June 2025: User Ratings, Pros & Cons

Absolutely awful customer service

Absolutely awful customer service. My first contact to find out why we could'nt take payment was at 09.30am on the 22nd April. Drip fed questions to verify our account after reaching £5k. Second day without being able to take card payments even though yesterday I was promised once they had the infomation they asked me for by email it would take 20 mins to verify. Waited & waited called so many times and nothing. The agents all say the same thing as if they are reading from a script. This ...

DO NOT TRUST THEM

The reader itself is easy to use. I’ve been using it for a few months and no issues. I’ve the Easter holiday they withheld a transaction. I cannot get through to customer services AT ALL. Tried the live chat, email and phine and nothing. No answer. So upset. I won’t be using them again. I can’t risk losing more money? Really bad

Absolutely awful customer service

Absolutely awful customer service. My first contact to find out why we could'nt take payment was at 09.30am on the 22nd April. Drip fed questions to verify our account after reaching £5k. Second day without being able to take card payments even though yesterday I was promised once they had the infomation they asked me for by email it would take 20 mins to verify. Waited & waited called so many times and nothing. The agents all say the same thing as if they are reading from a script. This ...

Completely Ripped Off…

I have just been completely ripped off by a SumUp vending machine at Horsham Station. I purchased a £1 packet of doritos and after I got on the train got a SumUp receipt on my mobile for £14. BEWARE!!!

Withholding my money!!

Withholding my money for 9 days now, over two days on chat I was assured it would be paid out by the end of each day - it never was surprise surprise! Also been told it was escalated to the dedicated team for a high priority payout. Will NEVER use this card machine for my business ever again, in fact if I ever get my money then the card machine is going in the bin! This is basically stealing from people, hard working people rely on their own money they have made in their business to pay ...

Absolutely non existent customer…

Absolutely non existent customer service. Don't answer emails, don't answer phones, don't get back to you once communication has actually began. Dispicable.

Completely Ripped Off…

I have just been completely ripped off by a SumUp vending machine at Horsham Station. I purchased a £1 packet of doritos and after I got on the train got a SumUp receipt on my mobile for £14. BEWARE!!!

Withholding my money!!

Withholding my money for 9 days now, over two days on chat I was assured it would be paid out by the end of each day - it never was surprise surprise! Also been told it was escalated to the dedicated team for a high priority payout. Will NEVER use this card machine for my business ever again, in fact if I ever get my money then the card machine is going in the bin! This is basically stealing from people, hard working people rely on their own money they have made in their business to pay ...

Absolutely non existent customer…

Absolutely non existent customer service. Don't answer emails, don't answer phones, don't get back to you once communication has actually began. Dispicable.

Completely Ripped Off…

I have just been completely ripped off by a SumUp vending machine at Horsham Station. I purchased a £1 packet of doritos and after I got on the train got a SumUp receipt on my mobile for £14. BEWARE!!!