SumUp Reviews in November 2026: User Ratings, Pros & Cons

'Customer Support' is almost non existent.

'Customer Support' is almost non-existent. I suppose it varies according to which country you're in but here in the UK it is almost impossible to talk to someone. Instead, you get chance of an online 'chat' which seems to be an automated service. It is difficult to describe things succinctly and if you can, the reply doesn't seem to understand! One of the points to ask was how to change my registered email to my current email address. Very frustrating. What a luxury to actually speak to ...

Very helpful staff

Very helpful staff, very polite and very easy to speak to them.

Very low fee charges and great card machine

At first i wasnt sure which card reader i should buy, so i had to return my first choice ,which im refunded for it . The second choice card maschine was the best option for me ,as its all in one . Im very happy with Sumup as well as my card machine .

World's biggest useless company no one…

World's biggest useless company no one picks up the phone Don't trust sumup pin machine it goes bad anywhere my client is messed up I lost money bcz of machine

Disappointing

This would've be a very great experience if only we would have the right tools to use for our businesses. I registered an account at first for simply receiving card payments on the air device (even tho most of the payments I receive are via bank transfer) I soon noticed I had sort code and account number and I thought it would've be great to use it as a business account for those companies I offered services and they pay me as wages, it's one and half month I ask if we have any welcome ...

Excellent customer service by the Sum…

Excellent customer service by the Sum Up team. They dealt with the problem immediately - really grateful.

Not enough time for verification.

When you reach your pre verification limit of £5k your transactions are declined.Notice to verify should be given sooner to prevent being stopped accepting payments.This resulted in 6 days lost trade from declined payments.

Not enough time for verification.

When you reach your pre verification limit of £5k your transactions are declined.Notice to verify should be given sooner to prevent being stopped accepting payments.This resulted in 6 days lost trade from declined payments.

Had problems with my account,spoke to a…

Had problems with my account,spoke to a representative who was knowledgeable and very plite who steered me in the right direction. Thank you sum up

Disgraceful company

They have had documents for my organisation since January and keep asking for the same docs and only part set the account up. They don’t respond to emails/tweets and when they do it’s a generic answer and advise there’s delays, but can’t advise how longer it will take. How can a financial organisation like this ignore emails and not give any reasonable explanation as to why the account hasn’t been upgraded. The only reason the account was initially set up is because in March I emailed the ...