SumUp Reviews in November 2026: User Ratings, Pros & Cons

To Sum up, they don't care

One of the worst companies i have ever dealt with.... They just don't care to help you even when u have sent them everything possible....

To Sum up, they don't care

One of the worst companies i have ever dealt with.... They just don't care to help you even when u have sent them everything possible....

We have had a great experience working…

We have had a great experience working with SumUp and Goodtill, as new business owners we would recommend this service to anyone who is either a novice or experienced. The system is easy to use and they have a great support team.

Not a great experience, and still waiting for a refund.

I applied for a Sumup account, bought a card terminal which was despatched very quickly, only to be contacted the next day by Sumup's "Onboarding" department, kindly informing me that my account had been cancelled, as my business criteria (Motor Trade) doesn't fit their business model. My card was cancelled even before I received it, and I was sent a UPS label to return the card terminal I'd just bought which at that point I'd not even received. When it arrived, I didn't even open the box, ...

Not a great experience, and still waiting for a refund.

I applied for a Sumup account, bought a card terminal which was despatched very quickly, only to be contacted the next day by Sumup's "Onboarding" department, kindly informing me that my account had been cancelled, as my business criteria (Motor Trade) doesn't fit their business model. My card was cancelled even before I received it, and I was sent a UPS label to return the card terminal I'd just bought which at that point I'd not even received. When it arrived, I didn't even open the box, ...

All customer satisfy pay with card they…

All customer satisfy pay with card they almost didnt bring cash

Appalling Customer Service

Have started using SumUp more than i was and because of this my account was suspended for verification checks. I understand verification is required although for the machine to start declining all my customers transactions on a Sunday afternoon with no warning is pretty poor. However, I have sent in the required documents and my card machine is still not working. SumUp were answering my messages (as there is no phone number to speak to a person that I have found) and now they have stopped ...

A cab driver sent me a receipt of a…

A cab driver sent me a receipt of a journey paid in cash but receipt was not for my journey and was paid by someone's credit card. Contacted customer services and no reply. spoke to person on phone who gave me an email address which is not valid, went onto website to use the "We Care" email address and also had the email returned. No way of contacting cab driver - all I need is an honest and correct receipt yet cannot seem to get anywhere with customer services etc - very unimpressed

A cab driver sent me a receipt of a…

A cab driver sent me a receipt of a journey paid in cash but receipt was not for my journey and was paid by someone's credit card. Contacted customer services and no reply. spoke to person on phone who gave me an email address which is not valid, went onto website to use the "We Care" email address and also had the email returned. No way of contacting cab driver - all I need is an honest and correct receipt yet cannot seem to get anywhere with customer services etc - very unimpressed

Sum up is easy

Sum up is easy, good price and improved my turnover significantly