SumUp Reviews in November 2026: User Ratings, Pros & Cons

STONKINGLY Good

I have the card reader and the app on my iPad & mobile - what a STONKINGLY good business service this is.... my initial experience with the Sales Team was not at all comfortable or easy to say the least especially as we are a small local home startup; however, once I managed to speak to a REALLY GR8 individual in the CSA team that quickly identified a better solution for my particular business enterprise - it has been plain sailing since then YEAH!!

Sum up is easy

Sum up is easy, good price and improved my turnover significantly

One of the easiest banks to deal with…

One of the easiest banks to deal with and the staff is always ready to help. They are very understanding and do whatever they can to make it easy. Thank you!!

Great device and the support team is…

Great device and the support team is very efficient.

Great service by the support team

the card reader was faulty - it was quickly replaced with absolutely no hassle. As a new user the support desk was very helpful and bodes well in the off chance of us having any future problems. This seems to be the ideal card for our youth club where young people have “go Henry” and other contactless cards.

This company has the worst method of…

This company has the worst method of dealing with a customer issue that I have ever come across. The reader was set up and tested by making two independent transfers. That’s where it’s usefulness ended. 3 different operatives demanded invoices from the company which were provided. A automated email was then sent to tell me that they can not meet everybody's requirements. 4 weeks of telephone calls and inconvenience. I would not recommend this system to two children playing shop in their ...

I’m very happy 😃

Date of experience: June 07, 2022

Non-existent Customer Service

I'm a volunteer for a small local charity and purchased a SumUp reader specifically for a fundraising event over the Jubilee weekend. A week before the event I registered our charity with SumUp and all seemed ok. Then the website kept saying there was an issue with the details I provided and I needed to update them. It was non-specific as to what the issue was so I tried re-entering the information, only to be met with "An unknown error occurred, please try again later" message. This still ...

Absolute bag of crap/back to…

Absolute bag of crap/back to toolstation it goes ‘what a waste of time crap is too good a word!

Quick and positive response....

During the middle of an event we exceeded our credit limit(being a new account holder with SumUp) meaning we couldn't take payments. Despite being a Bank Holiday, it was extremely quick and easy to speak to a human being. All the customer service operatives were informative and quick. The issue was resolved in an acceptable time frame(fortunately we found an interim solution).