SumUp Reviews in November 2026: User Ratings, Pros & Cons
Streamline payments. Grow your business.
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Starts from $0 / month when monthly, also offers free forever plan
SumUp Reviews & Ratings
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Spotsaas Editor’s POV
SumUp is a compact and easy-to-use POS and payments solution tailored for small businesses, mobile merchants, and service professionals. It stands out for its affordable hardware, transparent transaction fees, and plug-and-play setup. With integrated card readers, invoicing, e-commerce plugins, and real-time sales tracking, SumUp is ideal for those seeking a ...Read more
SumUp pros and cons
Easy integration with accounting and eCommerce platforms
Supports both in-person and online payments
No monthly subscription required
Low-cost, mobile-friendly card readers
May not suit complex restaurant or enterprise setups
Limited advanced POS features (e.g., detailed inventory, loyalty)
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Showing 6651-6660 out of 10049
MJ
Mr Jonathan Hart
06/30/22
Good service
Never had a problem although can be slow to respond to email or message from app but overall brilliant service
DM
Debra Mielke
06/30/22
Great prompt service in fixing the…
Great prompt service in fixing the account number issue. I am an artist and look forward to using this product to make my life easier. Thank you!
JP
John Peter Mullan
06/30/22
My Solo card reader overheated while…
My Solo card reader overheated while charging and blocked itself. I reported a week ago by email on my login account page and several times since. I tried their bot - hopeless then tried phoning and get put on hold losing money when I should be working. I've now emailed for a return and cancellation with refund. Still no contact from SumUp. I have never experienced such bad service.
C
Cha
06/30/22
Great
Help me solve my problems quickly and work efficiently. Great👍👍
E
Elizabeth
06/30/22
I emailed with a query and they got…
I emailed with a query and they got back to me really quickly. I find the sum up machine and app easy to use
SM
Sally Miller
06/30/22
So Far Excellent......
I've been using wireless PDQ Terminals all over the UK at Events for many years. At some events signal strength can be a real issue on 3G so more organisers are offering WiFi solutions for traders. Unfortunately neither of my terminals has the WiFi option so I decided to look at Sumup which my event colleagues rate. I've ordered the Terminal and now I've setup the account with Sumup. I've already sent a test sum from my private account to the Sumup Business Account and then onto my main ...
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MM
matt murray
06/30/22
Machine malfunctioned and within 8 days…
Machine malfunctioned and within 8 days have a new one on the way great support staff with reasonable response time.
MM
matt murray
06/30/22
Machine malfunctioned and within 8 days…
Machine malfunctioned and within 8 days have a new one on the way great support staff with reasonable response time.
JM
John Matthews
06/29/22
Up and Running.
I had a problem with setting up my card machine because I am useless when it comes to this sort of thing but the sum up support team took me through the problem and thanks to Adam and Mia we got there and now I am up and running and I would have no problem in recommending sum up. Thank You for your help.
SM
Shaun Marrison
06/29/22
Customer Support no ownership of problems - Phone Support non-existent. Battery lasts less than a day, Automatic MasterCard Signup, Forced Google Pay Signup
UPDATE 6th October 2022 - My customers cannot make any payments via emailed invoices. I contacted support (via chat as there is no phone support) and they refused to take ownership or provide useful help. They said "I have checked the details and I can see that there might be some kind of a glitch. Please try after some time." The Status Page says all systems are operational. Another company with expensive TV adverts to lure businesses in, but Zero customer support. UPDATE - Response to ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].