SumUp Reviews in November 2026: User Ratings, Pros & Cons

The Sumup Support team is terrible

The Sumup Support team is terrible. There is no way to reach them via Online Chat. Its always busy. Phone is also busy and keeps ringing with no answers. If they rarely answer, they do not resolve the queries. Very disturbed with their level of support.

Have used Sumup for approx 2 years now…

Have used Sumup for approx 2 years now to take card payments from customers paying thousands in payment charges. A good service when it works as it should but as soon as you need to speak to somebody when payment links stop working no luck. We have unfortunately now started losing business when customers cannot simply pay us their deposits and as of yet have received no explanation as to why this is. Business owners beware, terrible customer service. We will be using an alternative company ...

Issue resloved very happy

SumUp has now opened my account after 2 months. I understand sometimes it can take a while.

Sumup is fantastic for small business…

Sumup is fantastic for small business can not get better I have randa garden centre But unfortunately we have got bigger now so fees are to high but I will still use for cafe No fees no contract just a percentage works great I wish they would cater for larger turnover I would still be with them Hope this helps

Very affordable

I got Sum up during the time when all other providers are not touchable. Their terms and conditions are affordable for me. Although many providers have sprung up now that are cheaper, that’s why I have given a 4-star rating. But I still find them very sufficient for what we do.

Total crap I bought the terminal then…

Total crap I bought the terminal then tried setting up my profile which it would not accept (I’ve been in business 27 years in same location???) So phoned waited 20 minutes to talk to a human. Eventually told to send a copy of passport which I have done! Now Ive heard nothing back from SumUp !! Absolute rubbish customer care feels like I’ve been mugged off!

Very affordable

I got Sum up during the time when all other providers are not touchable. Their terms and conditions are affordable for me. Although many providers have sprung up now that are cheaper, that’s why I have given a 4-star rating. But I still find them very sufficient for what we do.

This is what I call service,

I had a problem with one of my credit card machines that was under warranty. The SumUp team tech support were very helpful and responded promptly and efficiently in arranging a replacement item.

Hi i got sumup on board a great addition to my buisness

Hi i got sumup on board for my buisness about 4 months ago and it's been the best experience...never any problems ..and the team are there if you need any assistance...i would highly recommended sumup.to any buisness out there whether it be a big or small business..

Easy and convenient to use

Date of experience: July 14, 2022