SumUp Reviews in November 2026: User Ratings, Pros & Cons

Great customer service from…

Great customer service from Natalia⭐️⭐️⭐️⭐️⭐️⭐️

Trying to get to speak to someone on…

Trying to get to speak to someone on Chat was a frustrating experience not helped by getting cut off twice. However once i spoke to a human my issue was resolved within the hour and very friendly. So far so good!

SUMUP 10/10 LOVE IT

I got the sum up mini card reader as an alternative to MYPOS (don't go near those scammers) because my original card reader wasn't working for me. I have had only good experiences and I think the rates they charge on card transactions are very good! My transactions always go through, and I got the business card for next day pay out and its perfect

I have also been scammed by these…

Last wed i was called by sum up security to verify a transaction that i had made, i confirmed this at 530. St 533pm my account was cleared of £2500,i contacted sum up 12hrs later when i relised this, i was told they wld hand it over for investigation, yesterday i was informed basically the money was gone and thers was nothing they can do🤮how on earth is this acceptable? I have asked fir information on the phone call, also the persons account where my money went is still on my account 🤔 ...

SCAMMED! Inside job?!

Like many people today I have been scammed by someone on the phone talking about a Deliveroo transaction. The caller was calling from the main SumUp number. This fraudster has now taken £1040 out of my account. I have contacted SumUp who say they are investigating this, but now after seeing all the other reviews, I’m not filled with any confidence!

ABSOLUTELY AWFUL

ABSOLUTELY AWFUL On the 19th July I received a call from sumups number..The man asked me if I could clarify a transaction that I had made, he read the details of the transaction to me, date place and amount. I confirmed it was my transaction. I asked why and he said the company I had purchased from were having problems with their card reader that day...He then said he needed to verify me (the account holder) and sent a verification code to which I said I cannot read out as it says on the ...

SUMUP 10/10 LOVE IT

I got the sum up mini card reader as an alternative to MYPOS (don't go near those scammers) because my original card reader wasn't working for me. I have had only good experiences and I think the rates they charge on card transactions are very good! My transactions always go through, and I got the business card for next day pay out and its perfect

Card isn’t reliable

Tried to make a payment 4 times to a retailer online, all transactions were unauthorised by the retailer for some reason. However the money has been taken from the Sum Up balance. Sun Up said they’d fill a form in and someone would get back to me. Can’t see it happening anytime soon because this happened once before in a shop and I had to pay for the goods twice - nothing ‘bounced back’ like promised. I know the retailer hasn’t received the money because no email has been received ...

Such bad customer service

Such bad customer service, I would give 0* if I could! On the 26th July 2022 I received a phone call from a landline number matching the Sumup customer service number: 02035100160 at 18:13. The man on the phone said he was from Sumup fraud department and an attempt to spend money on Deliveroo app was declined due to me never ordering from there from that account before. He asked if it was me who had attempted to make this transaction, I responded no, he then asked again in which I responded ...

good customer service

I am quite new to the sum up card machine and I did contact technical services when the machine went into a mode I did not understand, it did take awhile to get through to them but I did not mind as I was doing something else in the office and they sorted the problem out without any difficulty, so far so good