SumUp Reviews in November 2026: User Ratings, Pros & Cons

Authorization took way to long

Overall good but the authorization of the account took way too long! Once you reach €5000 before authorization the service ceases which is a bad thing for business. It took about 1.5 months to authorize our account.

Authorization took way to long

Overall good but the authorization of the account took way too long! Once you reach €5000 before authorization the service ceases which is a bad thing for business. It took about 1.5 months to authorize our account.

FRAUD WILL NEVER GET RESOLVED ON YOUR ACCOUNT

My business SumUp account had multiple fraud transactions, i've been chasing SumUp since July 2022 for a refund and completed all necessary forms, no one takes ownership of cases nor does anyone get back to you!!! One SumUp advisor told me he is aware that SumUp internal task management process is rubbish but couldn't help me further and told me to wait!!! 3 months on i'm still waiting for my money! Highly recommend NOT TO have a SumUp business account this now makes me believe it was an ...

My account was subject to fraud

My account was subject to fraud, took £3000 won’t update me always ringing the #### company and people saying sorry do not use this company they are completely useless customer service brutal!

My money has been stolen from sum up

So prior to my last review iv still not heard nothing from sum up on 15th July I had £1800 stollen from my account someone on sum ups number called me to make a so called security check on my account which I believed was them I then checked my account and all of my money had Gone from my account £1800 into someone under the name of MARIE ANN McCULLUM Iv contacted there support team and they said to me the security team are dealing with it and there was no one to talk to me no One had ...

Disgraceful service. STAY AWAY.

Disgraceful service from the ‘security’ team. Don’t get back to you and will have you chasing them 24/7 for an update and anytime you call they are supposedly busy. Don’t know how they are allowed to trade, close enough to being a scam of a company. Upon signing up you’re asked to put information relating to your business which all of a sudden goes missing when they flag an ‘issue’. Don’t get why they’ll allow the account to be open if they find an issue? I received a transaction 2 weeks ...

Trying to get to speak to someone on…

Trying to get to speak to someone on Chat was a frustrating experience not helped by getting cut off twice. However once i spoke to a human my issue was resolved within the hour and very friendly. So far so good!

Awful experience of this company

One star only for this appalling company. The star is for the card reading which actually worked. The rest of the company is very poor and would lead you to believe they are scam merchants. They con you into buying a card machine on the premis its really easy to use and set up, use the app, business account etc, which it was for me, and I took deposits into my account. Its at this point they freeze your account and hold your money, they say its for financial services reasons to verify you a ...

I have been trying to “ chat” with an…

I have been trying to “ chat” with an agent for 3 days and probably wasted 3 hrs or more. Total joke. They don’t respond to email either.

Great customer service from…

Great customer service from Natalia⭐️⭐️⭐️⭐️⭐️⭐️