SumUp Reviews in November 2026: User Ratings, Pros & Cons

Very good system and service

Simple to use and good value. Their QR coded transactions are excellent. Highly recommended.

SCAMMERS STOLE MY MONEY!

I am convinced this company is a scammer themselves because they have taken £18,000 of my money and refusing to give it to me!!!!!! Customers have their goods and I have no payments. Nobody in the “onboarding team” has picked up the phone for 10 days since the payment who are apparently the department responsible for processing these documents. Everyone I speak to promises to call back and doesn’t. They also refuse to let me speak to any managers and refuse to give any names. AVOID, AVOID, ...

Now into the 4th week of trying to deal…

Now into the 4th week of trying to deal with sum up after a massive data breach and having £1600.00 taken out of my account. Still not getting any further with these people, 2 phone calls a week for the last 3 weeks to be getting told the same information every time. Even requested to have a call back from a 'Manager' twice last week still waiting on the phone call. Just got off the phone to them again today lets see if the requested call back will work today. Seeing as I'm not the only one ...

I have ordered them machine tow week…

I have ordered them machine tow week ago it did not arrive,I have call them customer service ,which they keep me on hold for one hour 40 minutes and at the end I gave up and ordered another card reader. Now they don't let me move my money because they need to verify my identity, I have send the documents tow times and still keep telling me the same thing I don't know what to do and how to get my money out of this rubbish company,I already paid for tow card reader plus my money in them ...

thank you so much for the help is amazing

thanks for your help

Best device for business

A really easy and convenient way for customers to pay using card,quick payout and low charge fee,would highly recommend especially for markets but would work in any business 😊

There was a delay verifying my ID

There was a delay verifying my ID, but issue resolved all good now!

Straight forward working process

Straight forward working process. Payments Made on time and or message from Sumup about payment .

This company is an absolute disgrace

This company is an absolute disgrace! So many people have lost money and they are no help at all!! Not one of us has had it resolved and every day more and more people are coming forward to say that they have also had money stolen! When will it stop!!!!

If I could rate it 0 I would

Unfortunately 2-3 days ago I tried to log into my SumUp account on my phone & I was logged out! When I eventually tried to log back in I had realised my entire account & money had been wiped. Absolutely no support from customer care. Iv contacted there email, live chat, Facebook even twitter! I am just disgusted with how they believe this is acceptable to treat there customers! All I need is some help, I am now exhausted of begging please please just help me! It is my well earned money!