SumUp Reviews in November 2026: User Ratings, Pros & Cons

MONEY STOLEN FROM MY ACCOUNT

It has been almost 3 weeks since 2 unauthorised transactions (£2226.35 &£848.52) were made from my account taking out all the money I had in my Sum Up account. It left me in a position, where I took deposit payment from my customers to do their flooring jobs but I have not been able to buy product from my suppliers due to No funds available. As a result, both customers have cancelled their orders and I need to pay them back the deposit payments, which I'm struggling to do. Almost every ...

Slow payout of cleared funds PROMPTLY rectified

SumUp has, until the last two weeks, been very prompt paying. Why is it now taking 4 days to release UK funds to my UK Bank account? Thank you SumUp for taking note of my Post and within 2 hours clearing the funds to my Bank account

Poor service

I returned my Sumup for a refund on the 5th July, that is now 6 weeks ago. I have heard nothing from Sumup since then. I contacted customer service 10 days ago but still haven't heard anything. It's not good enough.

Sumup has refused payments many times

Sumup has refused payment on sevral occasions with card transactions from my customers causing an embarassment to my business. I changed my bank recently and it took quite a while to change the details on the account. It wasnt made clear enough in the terms and conditions the maximum amount your allowed to process on an invoice or that your not allowed to issue part payment for other invoices, hopefully theyll block you from submitting such invoices in the future above a certain value ...

Poor service

I returned my Sumup for a refund on the 5th July, that is now 6 weeks ago. I have heard nothing from Sumup since then. I contacted customer service 10 days ago but still haven't heard anything. It's not good enough.

Sumup has refused payments many times

Sumup has refused payment on sevral occasions with card transactions from my customers causing an embarassment to my business. I changed my bank recently and it took quite a while to change the details on the account. It wasnt made clear enough in the terms and conditions the maximum amount your allowed to process on an invoice or that your not allowed to issue part payment for other invoices, hopefully theyll block you from submitting such invoices in the future above a certain value ...

Money taken! Awful customer care experience

Awful treatment, not treating customers fairly! I had my money taken from my account £695 on the 13th July. After various calls and emails I’m still no further forward, the financial ombudsman are now involved however sum up will not send final decision email and I feel this is part of a stalling process, they are also choosing who gets there money back and who doesn’t based on the same incident happening with the same circumstances but claiming it’s a gesture of good will to some of us to ...

Money taken! Awful customer care experience

Awful treatment, not treating customers fairly! I had my money taken from my account £695 on the 13th July. After various calls and emails I’m still no further forward, the financial ombudsman are now involved however sum up will not send final decision email and I feel this is part of a stalling process, they are also choosing who gets there money back and who doesn’t based on the same incident happening with the same circumstances but claiming it’s a gesture of good will to some of us to ...

Soul destroying

Scammer has taken £859 from my account fraudulently, this has not only happened to myself but lots and lots of others, same way and method, people are being refunded now as they should be, I was told last week via a phone call with an advisor that I too would be refunded but on Friday I received an email Stating that I wasn’t, these phone calls are recorded !! I’ve been in touch with the ombudsman and they are more than willing to take on my case, trying to get a final response email from ...

Soul destroying

Scammer has taken £859 from my account fraudulently, this has not only happened to myself but lots and lots of others, same way and method, people are being refunded now as they should be, I was told last week via a phone call with an advisor that I too would be refunded but on Friday I received an email Stating that I wasn’t, these phone calls are recorded !! I’ve been in touch with the ombudsman and they are more than willing to take on my case, trying to get a final response email from ...