SumUp Reviews in November 2026: User Ratings, Pros & Cons

SumUp is the way to go!

The best customer service I’ve ever experienced. You’d be silly to go with Square. I couldn’t be happier.

Disgraceful!!!!

I took advantage of the “fee free” period back at the end of May 2022 & received emails confirming the date the “fee free” period ended. I took a customer payment during my “fee free” period of just under £17k. However, Sumup charged me 1.69% for this transaction. When I phoned their customer service department, they tried to advise me that I was never eligible for the “fee free” period & offered me £10 as a gesture of good will!! I was appalled with this & emailed them the whole email ...

Tony Farquharson sumup

Tony Farquharson Absolutely shocking and disappointed!! We’ve had a payment made to us on the 8th of August and we are still waiting for a Payout from SumUp. We have provided all the information for them to release the payment to us as a business and after multiple efforts to contact people and also spoke to customer services we were told that a payment will be made into our account today. The time is now 20.11 and the money is not in our account this is totally unacceptable and as a small ...

Solo Card Reader persistently declines transactions

Solo Card Reader has stopped taking transactions. Customers cannot use tap and go or chip and pin. Helpful support services staff member tried to resolve but could not and said she needed to escalate within the company. No response. Subsequent messages unanswered. No progress. How to I return the equipment and secure a refund please?

Disgraceful!!!!

I took advantage of the “fee free” period back at the end of May 2022 & received emails confirming the date the “fee free” period ended. I took a customer payment during my “fee free” period of just under £17k. However, Sumup charged me 1.69% for this transaction. When I phoned their customer service department, they tried to advise me that I was never eligible for the “fee free” period & offered me £10 as a gesture of good will!! I was appalled with this & emailed them the whole email ...

Solo Card Reader persistently declines transactions

Solo Card Reader has stopped taking transactions. Customers cannot use tap and go or chip and pin. Helpful support services staff member tried to resolve but could not and said she needed to escalate within the company. No response. Subsequent messages unanswered. No progress. How to I return the equipment and secure a refund please?

Tony Farquharson sumup

Tony Farquharson Absolutely shocking and disappointed!! We’ve had a payment made to us on the 8th of August and we are still waiting for a Payout from SumUp. We have provided all the information for them to release the payment to us as a business and after multiple efforts to contact people and also spoke to customer services we were told that a payment will be made into our account today. The time is now 20.11 and the money is not in our account this is totally unacceptable and as a small ...

MONEY STOLEN FROM MY ACCOUNT

It has been almost 3 weeks since 2 unauthorised transactions (£2226.35 &£848.52) were made from my account taking out all the money I had in my Sum Up account. It left me in a position, where I took deposit payment from my customers to do their flooring jobs but I have not been able to buy product from my suppliers due to No funds available. As a result, both customers have cancelled their orders and I need to pay them back the deposit payments, which I'm struggling to do. Almost every ...

Warning - risk of fraud

Warning - risk of fraud! I received a debit card from this company with my full name on it, addressed to my home. I have never signed up for an account with this business and have not lost any ID documents. Clearly someone was able to get past the lax ID verification checks at SumUp and make this account. The reason for the 1 star review is that SumUp have not acted on this despite two emails in one week. Chat support has been completely useless. Phone support is non existent, you hold for ...

Warning - risk of fraud

Warning - risk of fraud! I received a debit card from this company with my full name on it, addressed to my home. I have never signed up for an account with this business and have not lost any ID documents. Clearly someone was able to get past the lax ID verification checks at SumUp and make this account. The reason for the 1 star review is that SumUp have not acted on this despite two emails in one week. Chat support has been completely useless. Phone support is non existent, you hold for ...