SumUp Reviews in October 2026: User Ratings, Pros & Cons

If I could give 0 stars I would

If I could give 0 stars I would. Awful customer service. Closed my account for no reason, held thousands of pounds from my account, removed my payment links option and wouldn’t reactivate them. No one will tell me when they will get in touch, it’s been two weeks now. Biggest joke is the complaints email which starts with ‘we care’. They absolutely do not.

Don't risk your business with this

Don't risk your business with this , your account will suddenly with your be suspended you will be asked to verify again and be given a case number but you will never hear anything back.if I could post screenshot on here of the support you get ,it's shocking. One agent George after waiting for quite a while tells me "Rest assured you will be making transactions again very soon" no follow up or any updates whatsoever just a pointless case number

Do not use Sumup

What a shocking service with this company, They keep hold of your money, they have a lot of my company money and have not released it. Been on phone, messaging, social media, email and live chat. No one will sort out my query, I have invoices to pay and they wont release my money. I have never dealt with such an unprofessional company in all my years of business.

Customer service (Michael) rude and unprofessional

Called to speak to customer service to change account details from sum up to my company business account. Spoke to the worst person called Michael at the Berlin office. I was rudely cut off to another security question. Without listening, he went on to ignore my query and continue to fabricate I was not willing to pass security. Asked to speak to a manager he refused and said he cannot. On many occasions he continued to be rude and unhelpful. He even made mention that he was paid to be rude ...

Sumup on a good Internet or Bluetooth …

Sumup on a good Internet or Bluetooth is a fabulous for any independent business I've been using it for the last three an half years never really had much problem with it

Am appalled with the customer service

Am appalled with the customer service. My printer n wire stopped working back in July.....it is now Sept and I am still waiting for then to resolve anything. I keep getting emails asking me to check the wire etc going around in circles but as I have managed to source another wire and the card reader is working off of my PC they don't seem to care! Sooo unimpressed especially as I had purchased only in March!

Useless!! - Lost readers and cannot access account

I ordered two card readers and got worried instantly. I never got an email to confirm the purchase went through or a new account had been setup. After a week I had received neither so I contacted support. They eventually sent out my card readers after over three weeks. Now I cannot login to my account and the password reset function doesn't work- The support team say its a "bug" in their system and it is being investigated . This has been a circus from the stat and I would not be ...

Broken reader

Expensive . And machine nit working. Chatted and phone calls away and I can't pass security q for ltd vat registered company really ? Won't be using ever again. Just that I wanted to return the 2 useless card reader, but 1 bought 6 weeks ago and can't read anything about warranty or returns

TERRIBLE CUSTOMER SERVICE AND MAHCINES

TERRIBLE CUSTOMER SERVICE AND MAHCINES. Machine is broken and is a 3g machine and needs replacing they will only replace with a full touchscreen solo model which is terrible. Not happy with the customer service. Will leave this review on until this is resolved.

I wish I could do a lower review

I wish I could do a lower review! Blocked my device that I paid for! Then told me I needed to buy another due to my device was to old for there new software ! Offered me ! Discount ! But I need to pay more money ! And they give late payments! This company are the biggest ripoff ! Very Disappoint