SumUp Reviews in October 2026: User Ratings, Pros & Cons

Pleased

Simple, affordable and a great £20 incentive to refer a colleague! Brilliant grassroots support for creative entrepreneurs 🌞

SumUp is amazing

SumUp is amazing. Sales by card are easy. I've had my SumUp machine for about a year now and have never had an issue. The sales money is always in my bank the next working day. The fees are the most competitive on the market. My sales have increased thanks to SumUp. Highly recommended

It’s v nice to use sum up never been…

It’s v nice to use sum up never been led down only problem which I am having is the machine itself it has to be fully charged before I take it out I don’t know whether I can replace it or not .it happened to me quite a few time that I didn’t charge the machine and bec of that I couldn’t take the payment and I had no idea how I can replace it and how I can contact u

It’s v nice to use sum up never been…

It’s v nice to use sum up never been led down only problem which I am having is the machine itself it has to be fully charged before I take it out I don’t know whether I can replace it or not .it happened to me quite a few time that I didn’t charge the machine and bec of that I couldn’t take the payment and I had no idea how I can replace it and how I can contact u

Absolutely appalling service when something guess wrong

I have knocked a star off. The issue is still ongoing and it is the poor response from Customer Services that is most upsetting. Sum Up have provided two different transaction references for this transaction (without any explanation as to why they are wrong) and the customers bank is saying that both are not right. The issue is still needing to be resolved, and finding anybody able or willing to actually resolve it is so slow and painful. If I had had any idea about how painful and time ...

Is there a way that employee can’t see…

Is there a way that employee can’t see sales history or payout history?

like taking money from a sick baby... literally

Please do not use this company!!! We used their card reader at an event and took just over £1000 in donations for a local hospital (we are a registered charity). When we went to withdraw the funds they cancelled the account and stopped us being able to access the money. I have sent numerous emails over the last few weeks and not had a single human response. So frustrating and a lot of money lost! - Very poor customer service - Impossible to reach by phone - all emails are template ...

there is sometimes issue with payments

there is sometimes issue with payments; but overall is OK

SumsUp how poor SumUp are

Initial card machine sent had an instant error message within 5 minutes of switching on that meant a new device had to be sent. Ordered another 5 devices for a special charity event and several failed and then the remainder ceased to take payments as there is a £5,000 tx value that they dont tell you about until the value is hit jeopardising the event. Sent all devices back for a refund as within the 30 days - website says that refunds can take upto 3 weeks. Spend an age waiting in the on ...

Terrible service

Terrible service. I collected payment for a job. It’s been over 3 weeks and have not received payout. They were asking question about warranty and documents that states the terms. If my client files a claim, will have to file it on my Insurance. My invoice has all my information and my business name. I would not recommend this service .