SumUp Reviews in October 2026: User Ratings, Pros & Cons

Inept and incompetent .I informed them…

Inept and incompetent .I informed them I do not want their Card but they choose to Hijack my funds onto their Card I do not have or want their card .I never asked them for it .I ignored their unsolicited E mails in line with advice from my banking regulator to prevent card fraud but they took my ignoring their Uninvited Crap as an acceptance of their card .Now my funds are in limbo sitting in a card account I simply refuse to access .So how do I retrieve my funds .This sharp practice of ...

Fraudulent account set up in my name

On Monday I received a fraudulent bank card through the post as someone has set up an account in my name without my permission. I phoned the Customer Services team to close the account and remove my data and was advised to complain to their DPO email and that I'd receive a response in 24 hours. It's now Thursday and still no response. I will be making a formal complaint to the ICO and Financial Ombudsman. Please can you contact me and close my account. Clearly your verification checks are ...

ALL OF MY PAYMENT LINKS ARE PENDING OR…

ALL OF MY PAYMENT LINKS ARE PENDING OR CANNOT BE OPENED BY CLIENT

absolutely disgusting

absolutely disgusting, my customer paid me over 1 week ago 3 times they have told me my money will be with me, i’m sick of speaking with the customer service team, i wish i had never used them I would NOT even give them 1 star DO NOT USE, STAY CLEAR OF THEM tomorrow i’m seeking legal advice and contacting FOS

If you have a small company, run away.

In February 2022, Sumup acquired Debitoor. Debitoor was a simple software to manage invoices and expenses, simple to use. Around June 2022, Sumup migrated customers from Debitoor to Sumup. After the migration several functionalities were missing. At this point, I requested a refund, but Sumup is an excellent instrument to pay, but it is less efficient when it comes to paying back its customers. I had a conversation with Sumup on 25 June and until today didn't refund me after several ...

Was sent a faulty Sumup solo device…

Was sent a faulty Sumup solo device which hasn’t worked since day one. Cost just under £100 and so far despite contacting their online support numerous times and having a case number raised no one has contacted me with an update on a resolution. Tried calling their phoneline and can’t get through and the option of a call back is a joke as no one ever calls you back. Disgusting company to deal with, avoid like the plague!! Will be seeking legal advice with my solicitor now!

Not fit for purpose

I purchased a sumup air in October 2021 to use in taxi. Had problems from the start. Lost income every week....as payments declined after dropping people off. (They don't wait at stations and airports.) It turned itself off radomly. Charge was very poor. Not fit for purpose.

do not use

was really good when i started with them now crap customer service who dont call back so business was left stuck but what done it was being told i have pay monthly for more invoices... with this i had enough and smashed the machine so much better with them gone. Square all the way

Great product

Great product. Makes taking payments really easy.

Absaloute shambles of a company

Absaloute shambles of a company. Money got transferred nearly a month ago and due to a "technical error" im still waiting on the funds being paid the money has went threw all the checks and has been approved for the past 3 weeks but still havent got anywhere. Anytime i phone i get told ill hear back never had one call back or email in 4 weeks.